Problem
Example:
Cause
The reason for the item being formatted in this manner is due to several RTF properties within the content of an email where the RTF elements are malformed and not properly being initialized.
Example of an invalid RTF:
\fromhtml1{
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
Example of valid RTF:
{\rtf1\ansi\ansicpg65001\fromhtml1 \deff0{\fonttbl{\f0\fswiss Arial;}
{\f1\fswiss\fcharset0 Arial;}}
{\*\htmltag0 <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3c.org/TR/1999/REC-html401-19991224/loose.dtd"><HTML><HEAD>
When Enterprise Vault encounters the malformed RTF it treats it as pure text instead, and thus the contents of the shortcut displays the background HTML.
Solution
As a workaround, you can do the following:
Using MFCMAPI (See Microsoft Article 906557 for additional information)
1. Restore the shortcut to an email
2. Use MFCMAPI.exe to edit either the PR_HTML or PR_RTF_COMPRESSED properties and once saved, Outlook will correct the inconsistencies
3. Re-Archive the email, once its post processing has complete you will have a fixed shortcut
NOTE: Performing the workaround will change the physical properties of the file, and once re-archived will be treated as a new item as its contents have changed
Although there is a known workaround, it is recommended that the vendor creating the malformed RTF should be contacted so that they can create a good and valid RTF.
Veritas Corporation has acknowledged that the above-mentioned issue is present in the version(s) of the product(s) referenced in this article.
References
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Please note that this document is a translation from English, and may have been machine-translated. It is possible that updates have been made to the original version after this document was translated and published. Veritas does not guarantee the accuracy regarding the completeness of the translation. You may also refer to the English Version of this knowledge base article for up-to-date information.