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"The Software is either not configured or has been disabled by your Administrator" when launching a Desktop and Laptop Option (DLO) client

Article: 100018945
Last Published: 2013-10-30
Ratings: 1 0
Product(s): Desktop Laptop Option

Problem

"The Software is either not configured or has been disabled by your Administrator" when launching a Desktop and Laptop Option (DLO) client.

Error Message

"The Software is either not configured or has been disabled by your Administrator".

"The user count license limit has been reached".

Cause

Below Reasons Could have lead to the problem:

  1. This will occur when the client either has not been configured, disabled by the Administrator, or is not licensed.
  2. The user count license limit has been reached.
  3. DLO user's do not have rights to their Network Data User Folder.
  4. Symantec Antivirus is running on the Client with Tamper Protection enabled.

Solution

Scenario 1: Administrator Need to Enable the DLO client
Scenario 2:  If Alerts in DLO Console shows "The user count license limit has been reached", then further licenses needs to be installed to be in "Compliance with License Agreement" Until the necessary licenses have been installed the "non-licensed" users can be "Disabled" as a temporary workaround, leaving the "licensed" users functional.
 
Scenario 3:  From the DLO client go to start run browse the Network User Data Folder (NUDF) ensure the user is able to write new a document to the NUDF.
Scenario 4: . The workaround in this case would be to disable Tamper Protection.

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