Problem
When attempting to open an archived item in Lotus Notes the error 'User (TestUser/SYMC) cannot open database (Server_name!!EV\EV_00000004.nsf)' is generated.
Error Message
Event 13360
Category: Directory Service
Description: An error was detected while accessing the Vault Database 'EnterpriseVaultDirectory' (Internal reference: .\ADODataAccess.cpp (CADODataAccess::ExecuteSQLCommand)
Description: Violation of PRIMARY KEY constraint 'PK__#4D2A7347__4E1E9780'. Cannot insert duplicate key in object 'dbo.@EvalTable'.
SQL Command: CheckAccessToVaultWithDominoACL
Additional Microsoft supplied information:
Source: Microsoft OLE DB Provider for SQL Server
Number: 0x80040e2f
SQL State: 23000
Native Error: 00002627
HRESULT 0x80040e2f
V-437-13360
Event 8453
Source: Enterprise Vault
Category: Directory Service
Description: The EnterpriseVault.DirectoryService object reported an error.
The error code was 0x80040e2f
V-437-8453
User (TestUser/SYMC) cannot open database (Server_name!!EV\EV_00000004.nsf)
Attempt to access database EV/EV_0000004.nsf By Test User/SYMC was denied
Cause
The issue is caused when a user is a member of multiple Domino Directory groups with the exact same name. (i.e. In a multi-domain environment there are multiple LocalDomainAdmin groups)
Additional Symptoms also occur such as the following:
On the Enterprise Vault Domino Gateway Domino Server console, the following message is displayed:
Attempt to access database EV/EV_0000004.nsf By Test User/SYMC was denied
Solution
Ensure the user is only in uniquely named Domino Directory groups.
Was this content helpful?
Translated Content
Please note that this document is a translation from English, and may have been machine-translated. It is possible that updates have been made to the original version after this document was translated and published. Veritas does not guarantee the accuracy regarding the completeness of the translation. You may also refer to the English Version of this knowledge base article for up-to-date information.