Event ID 7264 'The handle is invalid. [0x80070006]' is generated and may cause the index to fail and generate an Event ID 7292.

Article: 100018474
Last Published: 2021-10-04
Ratings: 0 0
Product(s): Enterprise Vault

Problem

This event will be generated if there are too many Index Server processes and may cause the index to fail and generate an Event ID 7292. This issue only affects 32-bit legacy indexes.
 

Error Message

Type:    Error
Source: Enterprise Vault  
Category:         Index Server  
Event ID:        7264
Description:
Abnormal error occurred  

Error:     The handle is invalid.  [0x80070006]  
Reference: CSynchronizerThread/TR/dh  
Index:      
Info:
V-437-7264


Source:     Enterprise Vault
Category:  Index Server
Type:        Error
Event ID:   7292
Description:
The index volume has been marked as failed.
Index Volume: 19459363C9135C34D92E3E236B85B67201110000kvsvault.mydomain.com/Volume:001 (Journal Archive_0001)
Index Volume Path: C:\Enterprise Vault\Indexing\19459363C9135C34D92E3E236B85B67201110000kvsvault.mydomain.com_2102549
Reference: ValidateFileChecksum
Due to errors accessing the index volume it has been marked as 'failed' to prevent further errors.
The index volume will remain inaccessible until it has been repaired.
V-437-7292

Solution

Apply the following settings to the EV server 's Registry.

Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.

32-bit OS: HKLM/Software/KVS/Enterprise Vault/Indexing
64-bit OS: HKLM/Software/Wow6432Node/KVS/Enterprise Vault/Indexing
DWord: MaxIndexServers
Value: 10 (Decimal)

32-bit OS: HKLM/Software/KVS/Enterprise Vault/Indexing
64-bit OS: HKLM/Software/Wow6432Node/KVS/Enterprise Vault/Indexing
DWord: SearchChunkSize
Value: 3000 (Decimal)

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Session Manager\Memory Management
Value name: PoolUsageMaximum
Data type: REG_DWORD
Radix: Decimal
Value data: 50

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Session Manager\Memory Management
Value name: PagedPoolSize
Data type: REG_DWORD
Radix: Hex
Value data: 0xFFFFFFFF

Restart the server to make the changes take effect.
 

Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.
 

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