Automated Cartridge System (ACS) drives are in an AVR status

Problem

Automated Cartridge System (ACS) drives are in AVR status. A firewall exists between the ACSLS host and the media server on which the drives are configured.

Error Message

Automated Cartridge System (ACS) drives are in an AVR status.

Cause

Troubleshooting:

1. Collect the following logs to troubleshoot the issue.
   • /usr/openv/volmgr/debug/acsssi/event.log on media server
   • /export/home/ACSSS/log/acsss_event.log on ACSLS host
   • System Log (/var/adm/messages on the media server).
2. Verify that RPC is Running
   • # rpcinfo
3. Verify the ACSSS Program

   • # rpcinfo -t {ACSLS_HOSTNAME.EN_US} 300031 2
program 300031 version 2 ready and waiting

     # rpcinfo -t {ACSLS_HOSTNAME.EN_US} 300031 1
program 300031 version 1 ready and waiting

     # rpcinfo -u {ACSLS_HOSTNAME.EN_US} 300031 2
program 300031 version 2 ready and waiting

     # rpcinfo -u {ACSLS_HOSTNAME.EN_US} 300031 1
program 300031 version 1 ready and waiting

You should get a response from both programs, but you only need a response from the version that you are using
(-u = UDP or -t = TCP). The NetBackup default for this communications service is UDP.

Example Log Files:
Sample output from /var/adm/messages file on media server (system log file location will differ according to the OS version of the media server).

Apr 3 16:47:49 cng2bkme1 acsd[17718]: [ID 153441 daemon.error] ACS(2) Unable to obtain Query Server sequence 10 acknowledge response, ACS status = 104, STATUS_NI_FAILURE
Apr 3 16:47:49 cng2bkme1 acsd[17638]: [ID 169347 daemon.error] ACS(2) unavailable: initialization failed: Unable to initialize robot
Apr 3 16:49:59 cng2bkme1 acsd[17736]: [ID 408576 daemon.error] ACS(2) Unable to obtain Query Server sequence 20 acknowledge response, ACS status = 104, STATUS_NI_FAILURE
Apr 3 16:49:59 cng2bkme1 acsd[17638]: [ID 169347 daemon.error] ACS(2) unavailable: initialization failed: Unable to initialize robot

Sample output from /usr/openv/volmgr/debug/acsssi/event.log log on media server:

04-03-08 17:32:25 SSI[0]:
[csi_rpccall.c:515] ONC RPC: csi_rpccall(): status:STATUS_NI_FAILURE; failed: clnttcp_create()
RPC TCP client connection failed, RPC: Remote system error Errno = 146(Connection refused)
Remote Internet address:10.57.4.1, Port: 30031;

04-03-08 17:32:27 SSI[0]:
[csi_rpccall.c:515] ONC RPC: csi_rpccall(): status:STATUS_NI_FAILURE; failed: clnttcp_create()
RPC TCP client connection failed, RPC: Remote system errorErrno = 146(Connection refused)
Remote Internet address:10.57.4.1, Port: 30031;

04-03-08 17:32:27 SSI[0]:
[csi_freeqmem.c:152] ONC RPC: csi_freeqmem(): status:STATUS_QUEUE_FAILURE;
Dropping from Queue: Remote Internet address: 0.0.0.0,Port: 0
, ssi_identifier: 153, Protocol: 838860800, Connect type: 0;

Solution

The following Ports must be opened bidirectionally on the firewall:

• 13724, 13782, 30032, 30031, 30033, 13740 and 13741