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The Event ID 2227 and 2270 when a user attempts to view an Enterprise Vault archived mail item using Microsoft Exchange OWA (Outlook Web Access).

Article: 100018174
Last Published: 2014-08-08
Ratings: 0 0
Product(s): Enterprise Vault

Problem

The Event ID 2227 will be reported in the Enterprise Vault event log when a user attempts to view an Enterprise Vault archived mail item using Microsoft Exchange OWA (Outlook Web Access) because the proper registry key has not been set on the Enterprise Vault server by the configuration program.

 

Error Message

Event Type: Warning
Event Source: Enterprise Vault
Event Category: Retrieval Task
Event ID: 2227
Description:
User '' failed to restore an item into mailbox 'EVUSER'.
SavesetID:

V-437-2227

This behavior can be viewed as described below. The OWA user will receive a banner as displayed in Figure (1).

Figure (1) The archived item is currently unavailable.
 
 
 
Click on the " The archived item is currently unavailable." message and the error displayed in Figure (2) will be returned.
 
Figure (2) 201 Basket Restoring
 
 
 

The following error will be captured in the DTRACE of the shopping service.

DTRACE of RetrivalTask will show following lines:

EV~W Event ID: 2227 User '<unavailable>' failed to restore an item into mailbox 'USER1'. |SavesetID: 165500000000000~200703301852270000~0~78B298C3007F431EB6533B0A902C209 |
EV~W Event ID: 2270 A queued operation exceeded the retry count and has been discarded|(Retrieval)|m_pIExchangeRestorationAgentUpdate->SavesetAvailable(OriginatingClient = "189F3EE2634E34A44AA9A09B506DD5BEC1c10000EVClusServer",|  pISaveset,|  AgentParamsSize = 663,|  pAgentParams,|  NULL,|  nRetryCount = 3,|  NULL,|  PSTFile = "", RestoreAndDelete = "FALSE",|  PSTFormat = "UNICODE",|  RestoreShortcuts ="FALSE");|HRESULT: 0x80040B36 |
 
 

 

Solution

To edit to the windows registry to confirm and verify account information, see below:
 
Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.
  1. Open "Regedit" on the Enterprise Vault Server under the security context of the Vault Service Account (VSA
  2. Go to the following hive HKEY_CURRENT_USER\Software\WOW6432Node\KVS\Enterprise Vault
  3. Create a string value named "AnonymousUser"
  4. Set the value to match the user account that was created for the Enterprise Vault OWA anonymous access. Verify that the domain name is placed behind of the account as displayed in Figure (3).
Figure (3)
 
 

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