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When attempting to connect to the Enterprise Vault Operations Manager Web page (Monitoring WebApp Virtual directory) the following error is displayed:"Service Unavailable"

Article: 100018152
Last Published: 2021-09-29
Ratings: 0 0
Product(s): Enterprise Vault

Problem

When attempting to connect to the Enterprise Vault Operations Manager Web page (Monitoring WebApp Virtual directory) the following error is displayed: "Service Unavailable"

Error Message

"Service Unavailable"

Solution

 
Overview:

A " Service Unavailable " error may be displayed to a user that is attempting to access the Enterprise Vault Operations Manager virtual directory.

Resolution 1:

Verify that the EVOM (Enterprise Vault Operations Manager)  user is a member of  the Local IIS_WPG Group on the computer that the Monitoring WebApp virtual directory is installed on (Enterprise Vault Server)
 
1. Launch Computer Management on the Enterprise Vault Server.
 
2. Select Groups and verify the member in the IIS_WPG group.
 
3. Add the EVOM user to the IIS_WPG group if the user does not exist in the IIS_WPG group.
 
4. Restart IIS (Internet Information Services) Admin service on the Enterprise Vault server and verify functionality.
 

Resolution 2:

Verify that the Default Web Site in IIS is running
 
1. Launch Internet Information Services (IIS) on the Enterprise Vault Server.
 
2. Expand Web Sites.
 
3. Ensure the Default Web Site is running.
 
 
Resolution 3:

Verify that the Monitoring Application Pool is running
 
1. Launch Internet Information Services (IIS) on the Enterprise Vault Server.
 
2. Expand Application Pools.
 
3. Ensure the EnterpriseVaultMonitoring Application Pool is started and running.
 
a. If it is not, it is most likely due to a password change for the EVOM user.
b. Right-Click on it and select Properties.
c. Select the Identity tab and verify that the EVOM user is correct, re-enter the correct password and click OK.
d. Right-click EnterpriseVaultMonitoring and select Start.
 
 For further information regarding troubleshooting Enterprise Vault Operations Manager please refer to the "Troubleshooting Operations Manager 2007 or later" guide in the R elated Articles section.
 

 

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