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Problem
In order to use the full functionality of the Enterprise Vault User extensions, you must first ensure that the proper version of the software is installed and ensure that the associated Mailbox Policy is configured to enable full client functionality.
Solution
2. Expand the tree to view the following key:
HKEY_LOCAL_MACHINE\SOFTWARE\KVS\Enterprise Vault\Install
3. Review the Version key, if the value ends in Msi the full version of the Enterprise Vault User extensions are installed.
How to determine the version of the Enterprise Vault User extensions currently in use on a client.
2. There are two versions of the User extensions. The full version will display dcom and the lite version will display http.
2. Expand Policies and Exchange and click Desktop Policy.
3. Right-click the Desktop Policy and click Properties.
4. Click the Advanced tab, select Outlook for list settings from, then go to the value for the Outlook Add-in behavior, this determines the user extensions that are used.
Lite client (http)
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Please note that this document is a translation from English, and may have been machine-translated. It is possible that updates have been made to the original version after this document was translated and published. Veritas does not guarantee the accuracy regarding the completeness of the translation. You may also refer to the English Version of this knowledge base article for up-to-date information.