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The Veritas Private Branch Exchange Service (PBX) will not start. As a result, other NetBackup services will not start.
Article: 100018073
Last Published: 2015-01-19
Ratings: 1 1
Product(s): NetBackup
Problem
GENERAL ERROR: The Veritas Private Branch Exchange Service (PBX) will not start. As a result, other NetBackup services will not start.Error Message
Status 334: EMM interface initialization failedSolution
Overview:
The Veritas Private Branch Exchange Service (PBX) will not start. As a result, other NetBackup services will not start. If other NetBackup services fail to start then other messages, such as Status 334 (EMM interface initialization failed) may occur.
Troubleshooting:
In environments where this issue has occurred, it has been discovered that the pbxservice.cmd file is missing or corrupted.
pbxservice.cmd is in the following location:
Log Files: N/A
Resolution:
Obtain a copy of the pbxservice.cmd file from a NetBackup installation that does not experience this issue, from the following path:
Then, copy it to the same location on the affected server, overwriting the existing file. The PBX service should now start.
The Veritas Private Branch Exchange Service (PBX) will not start. As a result, other NetBackup services will not start. If other NetBackup services fail to start then other messages, such as Status 334 (EMM interface initialization failed) may occur.
Troubleshooting:
In environments where this issue has occurred, it has been discovered that the pbxservice.cmd file is missing or corrupted.
pbxservice.cmd is in the following location:
<Install_Path>\VxPBX\bin
Log Files: N/A
Resolution:
Obtain a copy of the pbxservice.cmd file from a NetBackup installation that does not experience this issue, from the following path:
<Install_Path>\VxPBX\bin
Then, copy it to the same location on the affected server, overwriting the existing file. The PBX service should now start.
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Translated Content
Please note that this document is a translation from English, and may have been machine-translated. It is possible that updates have been made to the original version after this document was translated and published. Veritas does not guarantee the accuracy regarding the completeness of the translation. You may also refer to the English Version of this knowledge base article for up-to-date information.