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Problem
How to change the Vault Service Account (VSA) or reset its password when using Enterprise Vault (EV)
Solution
1. Logon to the EV server as the VSA.
2. Open the Vault Admin Console (VAC).
3. On the Directory container, select Properties and click on the Service Account tab as shown below. (Figure 1)
Figure 1
4. Reset the password for the VSA, or click Browse to change the service account. (Figure 1)
5. Click OK when the next window comes up.
6. Restart all services.
Note: If the VSA account is changed, it is important to set the proper permissions on the account. The following article further illustrates this process:
https://www.veritas.com/content/support/en_US/article.100022472#Vault_Service_Account
Note: If the environment contains a Veritas Cluster Server, the following article illustrates how to make the needed changes to the VSA:
https://www.veritas.com/content/support/en_US/article.100028622
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Please note that this document is a translation from English, and may have been machine-translated. It is possible that updates have been made to the original version after this document was translated and published. Veritas does not guarantee the accuracy regarding the completeness of the translation. You may also refer to the English Version of this knowledge base article for up-to-date information.