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Zero (0) values are reported in Capacity Licensing report for Netbackup master server when executed from OpsCenter server.
Last Published: 2015-07-30
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ProblemCapacity Licensing report for Netbackup master server when executed from OpsCenter server came back with all 0 values.
Sample of the NetBackup master server Capacity Licensing report below, which shows 0 values were reported:
Capacity Licensing Report
NetBackup Deployment Utility VERSION 22.214.171.124_14.1024
Runtime Duration 1 sec
Day Boundary 00:00
Compression Ratio: 1.40 The compression ratio is the percentage by which the size of compressed backups are increased.
Master Server Start Date End Date Number of Days Total Clients Total Policies Unused Clients Gather Version
nbmaster UNKNOWN UNKNOWN 0 0 0 0 126.96.36.199_14.1024
Total 0 0 0
Capacity Totals (TB) Platform Base (TB)
Master Server Calculated Charged
nbmaster 0.00 0.00
Total 0.00 0.00
Capacity by Policy Type
Policy Type Total (TB) Client Occurences Largest 10 Clients
Total 0.00 0
Flagged Capacity Figures (TB)
Master Server Confirmed (TB) Database Estimation Possible Overlap Multistream Estimation
nbmaster 0.00 0.00 0.00 0.00
Total 0.00 0.00 0.00 0.00
Error MessageThere are permission error messages captured in the OpsCenter nbdeployutil-gather-capacity logs, when "nbdeployutil" command was initiated by OpsCenter server, and was run on the NetBackup master server.
The nbdeployutil-gather-capacity logs will have file name as "nbdeployutil-gather-capacity-YYYYMMDD_hhmmss.log", and are in %INSTALL_PATH%\Symantec\OpsCenter\Server\fsdb\fetb\data directory.
Snippets of permission error messages logged in nbdeployutil-gather-capacity log below:
Jun 30 09:42:53 +0800 (debug: subprocess_deep) stderr: bpauthorize: terminating - cannot open debug file: Permission denied (13)
Jun 30 09:42:53 +0800 (debug: subprocess_deep) stderr: file open failed
Jun 30 09:42:53 +0800 (status ) run: bpimagelist -M nbmaster -hoursago 2160 -json_compact
Jun 30 09:42:53 +0800 (warn ) `bpimagelist` status 255, stderr: bpimagelist: terminating - cannot open debug file: Permission denied (13)
Jun 30 09:42:53 +0800 (status ) run: bppllist -M nbmaster -json_compact
Jun 30 09:42:53 +0800 (warn ) `bppllist` status 255, stderr: bppllist: terminating - cannot open debug file: Permission denied (13)
CauseIssue is caused by User Access Control (UAC), which was enabled on the Netbackup master server. Domain Admin login account credentials were used as the NetBackup User Name and Password for configuring NetBackup Capacity License Data under OpsCenter Agent details.
Note: This issue only affects Windows platforms.
SolutionWith User Access Control (UAC) enabled, "nbdeployutil" command can be run successfully on the affected NetBackup master server "nbmaster" at a Windows command prompt with "Run As Administrator" privilege. However, such a command will fail if not running under Windows command prompt with local Administrator privilege. This confirmed the effect of UAC on "nbdeployutil" command running at nbmaster.
Option 1: Enable UAC at the NetBackup master server -
Use local "Administrator" credentials for NetBackup master server User Name and Password in OpsCenter Capacity License Data for NetBackup master server configuration. "nbdeployutil" command will still fail for any other users, even they are a member of Administrators group, when this command is not running in a Windows command prompt with "Run As Administrator" privilege. The failure of running "nbdeployutil" command, is caused by the effect of UAC applied on those Administrators group users, other than the local "Administrator".
Option 2 : Enable UAC at the NetBackup master server -
If a Domain Admin login credentials is used for NetBackup User Name and Password in OpsCenter Capacity License Data for NetBackup master server configuration under OpsCenter Agent details, "nbdeployutil.exe" command is required to be configured with UAC permissions on NetBackup master server. It is recommended to engage Microsoft if necessary as changes in UAC permissions may affect the level of security on the NetBackup server.
Option 3: Disable UAC.
Do not configure UAC on NetBackup master server.
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