VMWare backup error: Error opening the snapshot disks using given transport mode: Status 23

VMWare backup error: Error opening the snapshot disks using given transport mode: Status 23

Article: 100014849
Last Published: 2015-02-19
Ratings: 0 0
Product(s): NetBackup

Problem

VMware backup failed display status code 23 and 6 by NBD method.

telnet to port 902 and 443 from backup host was working fine.
VxMS logs shows error CnxAuthdConnect: Returning false because CnxAuthdProtoReadResponse2 failed

Error Message

12/26/2014 12:25:20 - begin writing 
12/26/2014 12:26:17 - Error bpbrm (pid=28037) from client REDACTED: ERR - Error opening the snapshot disks using given transport mode: Status 23 
12/26/2014 12:26:18 - Critical bpbrm (pid=28037) from client REDACTED: FTL - cleanup() failed, status 6 
12/26/2014 12:26:18 - Error bptm (pid=28048) media manager terminated by parent process 
12/26/2014 12:26:19 - Info redacted (pid=28048) StorageServer=PureDisk:redacted; Report=PDDO Stats for (redacted): scanned: 3 KB, CR sent: 0 KB, CR sent over FC: 0 KB, dedup: 100.0%, cache disabled 
12/26/2014 12:26:20 - Info bpbkar (pid=0) done. status: 6: the backup failed to back up the requested files 
12/26/2014 12:26:20 - end writing; write time: 0:01:00 
the backup failed to back up the requested files (6)

Cause

VxMS log:
12/30/2014 11:34:10 : g_vixInterfaceLogger:libvix.cpp:1825 <DEBUG> : [VFM_ESINFO] NBD_ClientOpen: attempting to create connection to vpxa-nfc://[redacted] REDACTED/REDACTED.vmdk@redacted.example.com:902 
12/30/2014 11:34:11 : g_vixInterfaceLogger:libvix.cpp:1825 <DEBUG> : [VFM_ESINFO] CnxAuthdConnect: Returning false because CnxAuthdProtoReadResponse2 failed 
12/30/2014 11:34:11 : g_vixInterfaceLogger:libvix.cpp:1825 <DEBUG> : [VFM_ESINFO] CnxConnectAuthd: Returning false because CnxAuthdConnect failed 
12/30/2014 11:34:11 : g_vixInterfaceLogger:libvix.cpp:1825 <DEBUG> : [VFM_ESINFO] Cnx_Connect: Returning false because CnxConnectAuthd failed 
12/30/2014 11:34:11 : g_vixInterfaceLogger:libvix.cpp:1825 <DEBUG> : [VFM_ESINFO] Cnx_Connect: Error message: Connection terminated by server 
12/30/2014 11:34:11 : g_vixInterfaceLogger:libvix.cpp:1829 <DEBUG> : [VFM_ESWARN] [NFC ERROR] NfcNewAuthdConnectionEx: Failed to connect to peer. Error: Connection terminated by server 
12/30/2014 11:34:11 : g_vixInterfaceLogger:libvix.cpp:1825 <DEBUG> : [VFM_ESINFO] NBD_ClientOpen: Couldn't connect to redacted.example.com:902 Connection terminated by server 

Solution

Vcenter is not able to establish NFC connection to ESX server at port 902 as Connection is terminated by ESX server.

 
ESX 5.5 was installed on HP ProLiant BL460c Server Blade
This issue occurs with ESXi hosts running on HP hardware with below versions of AMS(Agentless Management Service):
  • hp-ams 500.9.6.0-12.434156
  • hp-ams-550.9.6.0-12.1198610
  • hp-ams 500.10.0.0-18.434156
  • hp-ams-550.10.0.0-18.1198610
 
This is a known issue affecting ESXi 5.x.
To resolve the issue, upgrade to AMS version 10.0.1.
 
For more information, please access these external links:
HP Agentless Management Service Offline Bundle for VMware vSphere 5.5
 
ESXi host cannot initiate vMotion or enable services and reports the error: Heap globalCartel-1 already at its maximum size.Cannot expand (2085618)
 

Applies To

Master Server : 

O.S: SUSE Linux Enterprise Server 10 (x86_64) 
NetBackup Appliance 5220 2.6.0.3 
 
Backup Host/Media Server : 
O.S: SUSE Linux Enterprise Server 10 (x86_64) 
NetBackup Appliance 5220 2.6.0.3 
 
VirtualCenter version 5.5
Hostname: REDACTED
 
VMware ESXi 5.5
Hostname: redacted.example.com

Was this content helpful?