Virtual machine snapshots failing with Status 4239 "Failed to get datastore mor for the vmx location"

Problem

Virtual machine snapshots failing with Status 4239 "Failed to get datastore mor for the vmx location".

Error Message

Job Details:

Info bpbrm(pid=4924) INF - vmwareLogger: GetVmDetails: Failed to get datastore mor for the vmx location <[DATASTORE1] TESTVM1/TESTVM1.vmx>
Info bpbrm(pid=4924) INF - vmwareLogger: GetVmDetails: SYM_VMC_ERROR: FAILED_TO_GET_DS_MOR 
Info bpbrm(pid=4924) INF - vmwareLogger: GetObjDetails: SYM_VMC_ERROR: FAILED_TO_GET_VM_PROPERTIES 
Critical bpbrm(pid=4924) from client TESTVM1: FTL - VMware_freeze: VIXAPI freeze failed unknown client TESTVM1: SYM_VMC_FAILED_TO_GET_VM_PROPERTIES
Critical bpbrm(pid=4924) from client TESTVM1: FTL - vfm_freeze: method: VMware_v2, type: FIM, function: VMware_v2_freeze 
Critical bpbrm(pid=4924) from client TESTVM1: FTL - vfm_freeze: method: VMware_v2, type: FIM, function: VMware_v2_freeze 
Critical bpbrm(pid=4924) from client TESTVM1: FTL - snapshot processing failed, status 4239 Critical bpbrm(pid=4924) from client TESTVM1: FTL - snapshot creation failed, status 4239 
Warning bpbrm(pid=4924) from client TESTVM1: WRN - ALL_LOCAL_DRIVES is not frozen

BPFIS with VMCLOGLEVEL set to 6:
onlfi_vfms_logf: INF - vmwareLogger: GetVmDetails: Failed to get datastore mor for the vmx location <[DATASTORE1] TESTVM1/TESTVM1.vmx>
onlfi_vfms_logf: INF - vmwareLogger: GetVmDetails: SYM_VMC_ERROR: FAILED_TO_GET_DS_MOR
onlfi_vfms_logf: INF - vmwareLogger: GetObjDetails: SYM_VMC_ERROR: FAILED_TO_GET_VM_PROPERTIES
onlfi_vfms_logf: INF - find_vm_by_path: vmcGetObjDetails DataSet2_i failed with status 40

Cause

The VMware User Account given to NetBackup for vCenter access was only given permissions to the ESX Cluster and was unable to view the datastores.

Solution

Added the Permissions for the User Account at the vSphere level

Applies To

NetBackup 7.6.0.x with the VMware Option