Enterprise Vault Search Troubleshooting : Enabling Verbose logging

Problem

When opening the Enterprise Vault Search (EVS), an issue or error occurs which requires more detailed logs to be collected for troubleshooting.

Solution

To enable verbose logging on EVS perform the following:

1. On the EV server that hosts the archive index volume, navigate to
   • \Program Files (x86)\Enterprise Vault\EVSearch\EVSearchClient
2. Take a backup of the Web.config (i.e. Copy the Web.config and re-name the copy to Web.config.ddmmyy where ddmmyy is the full date)
3. Open the original Web.config
   • Find the line that states (around line 73):
     • <add key="LogLevel" value="3"/>
   • A value of 3 is for informational logging, whereas a value of 4 is for verbose logging; the line in the Web.config should look like the following:
     • <add key="LogLevel" value="4"/>
4. The value detailed in the line below (around line 77) details the location of where the log files are saved
   • <add key="FilePath" value="%AllUsersProfile%\Veritas\Enterprise Vault\Search\"/>
5. Save the web.config
6. Wait for the issue to occur at least one more time
7. Once the required information has been gathered, return the LogLevel in the Web.config to the original level:
   • <add key="LogLevel" value="3"/>