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Problem
When running the Veritas Enterprise Vault discovery, archives are discovered but show a size of Unavailable on thre results screen and expanding that archive show 0KB in size.
Cause
In order to obtain detailed information about EV archives, the account that starts the EsaEvCrawlerService, must have READ permissions on the archives of interest. If the Domain\Account does not have READ permissions, only the ArchiveID and ArchiveName is returned.
Solution
In Enterprise Vault Administration Console, grant a minimum of READ permission on the problem archive(s) to the account that starts the EsaEvCrawlerService and place the account in the local Administrators Group on the Clearwell appliance.
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Please note that this document is a translation from English, and may have been machine-translated. It is possible that updates have been made to the original version after this document was translated and published. Veritas does not guarantee the accuracy regarding the completeness of the translation. You may also refer to the English Version of this knowledge base article for up-to-date information.