Problem
System Recovery Management Solution utilizes the Symantec Management Platform (SMP) framework.
Note:
SSR-MS : Symantec System Recovery Management Solution 2011/2013/2013 R2
VSR-MS : Veritas System Recovery Management Solution 16/18/21
Solution
SSR-MS version 2013 R2 (including SP1 through to SP3) is compatible with SMP 7.5. However, SSR-MS versions 2011 and 2013 are not compatible with SMP 7.5/7.6.
SSR-MS 2013 R2 SP4 is compatible only with SMP 7.6
Note: There was no SP5 release for SSR-MS.
SSR-MS 2013 R2 SP6 is compatible only with SMP 8.0
VSR-MS 16 is compatible only with SMP 8.0.
VSR-MS 18 is compatible with SMP 8.1 or 8.5.
VSR-MS 21 is compatible only with SMP 8.5.
For information on specific SMP roll-up patch support, review the Software Compatibility list.
Installation of Veritas System Recovery Management Solution 18 or 21 is not supported on Windows Server 2019 as a Server Operating System. https://www.veritas.com/support/en_US/article.100047772