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Problem
Change Journal is enabled but it cannot be validated.
Error Message
bpbkar log snippet from the client shows:
10/09/2012 10:04:31 - Info bpbkar (pid=12460) change journal enabled for <C:\>
10/09/2012 10:04:41 - Info bpbkar (pid=12460) NOT using change journal data for <C:\>: unable to validate change journal usage <reason=snapshot needed to flush open files to databases>
10/09/2012 10:10:09 - Info bpbkar (pid=12460) change journal enabled for <E:\>
10/09/2012 10:10:09 - Info bpbkar (pid=12460) NOT using change journal data for <E:\>: unable to validate change journal usage <reason=snapshot needed to flush open files to databases>
10/09/2012 10:10:31 - Info bpbkar (pid=12460) change journal enabled for <F:\>
10/09/2012 10:10:32 - Info bpbkar (pid=12460) NOT using change journal data for <F:\>: unable to validate change journal usage <reason=snapshot needed to flush open files to databases>
Cause
(Windows) Change Journal corruption.
Solution
1. Stop NetBackup services on the client.
- Open Windows Command Prompt with "Run As Administrator"
- Change directories to: install_path\NetBackup\bin\
- Run command: bpdown -v -f
- Verify all NetBackup processes are stopped by running: bpps.exe
- If there are still running NetBackup processes, such as bpfis.exe, terminate them manually.
2. Delete the NTFS change journal for each problem drive letter, or disk volume:
- For each drive letter, or disk volume, run the following commands:
- Go to a command prompt and query the USN Change Journal using command:
- fsutil usn queryjournal <drive letter:>
- To delete the NTFS journal, run the following command:
- fsutil usn deletejournal /D <drive letter:>
- For example using the C: drive:
- fsutil usn deletejournal /D C:
- Go to a command prompt and query the USN Change Journal using command:
- Also, remove the three Veritas NetBackup Change Journal database files on the root of the related drive letter, or disk volume.
- For example using the C: drive:
- C:\VxCJinfo.dat
- C:\VxCJdelete.dat
- C:\VxCJmon.dat
- For example using the C: drive:
3. Start NetBackup services on the client:
- Open Windows Command Prompt with "Run As Administrator"
- Change directories to: install_path\NetBackup\bin\
- Run command: bpup -v -f
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Please note that this document is a translation from English, and may have been machine-translated. It is possible that updates have been made to the original version after this document was translated and published. Veritas does not guarantee the accuracy regarding the completeness of the translation. You may also refer to the English Version of this knowledge base article for up-to-date information.