Error "NOT using change journal data" while running backup job with Accelerator

Error "NOT using change journal data" while running backup job with Accelerator

Article: 100010315
Last Published: 2018-01-03
Ratings: 3 1
Product(s): NetBackup

Problem

Change Journal is enabled but it cannot be validated.

 

Error Message

10/09/2012 10:04:31 - Info bpbkar(pid=12460) change journal enabled for <C:\>
10/09/2012 10:04:41 - Info bpbkar(pid=12460) NOT using change journal data for <C:\>: unable to validate change journal usage <reason=snapshot needed to flush open files to databases>
10/09/2012 10:10:09 - Info bpbkar(pid=12460) change journal enabled for <E:\>
10/09/2012 10:10:09 - Info bpbkar(pid=12460) NOT using change journal data for <E:\>: unable to validate change journal usage <reason=snapshot needed to flush open files to databases>
10/09/2012 10:10:31 - Info bpbkar(pid=12460) change journal enabled for <F:\>
10/09/2012 10:10:32 - Info bpbkar(pid=12460) NOT using change journal data for <F:\>: unable to validate change journal usage <reason=snapshot needed to flush open files to databases>

 

Cause

(Windows) Change Journal corruption.

 

Solution

1. Stop NetBackup services on the client.

  • Open Command Prompt with "Run As Administrator"
  • Change directories to: install_path\NetBackup\bin\
  • Run command: bpdown -v -f
  • Verify all NetBackup processes are stopped by running: bpps.exe
  • If there are still running NetBackup processes, such as bpfis.exe, terminate them manually.

2. Delete the NTFS change journal for each problem drive letter, or disk volume:

  • For each drive letter, or disk volume, run the following commands:
    • Go to a command prompt and query the USN Change Journal using command:
      • fsutil usn queryjournal <drive letter:>
    • To delete the NTFS journal, run the following command:
      • fsutil usn deletejournal /D <drive letter:>
    • For example using the C: drive: 
      • fsutil usn deletejournal /D C:
  • Also, remove the three Veritas NetBackup Change Journal database files on the root of the related drive letter, or disk volume.
    • For example using the C: drive:
      • C:\VxCJinfo.dat
      • C:\VxCJdelete.dat
      • C:\VxCJmon.dat

3. Start NetBackup services on the client:

  • Open Command Prompt with "Run As Administrator"
  • Change directories to: install_path\NetBackup\bin\
  • Run command: bpup -v -f

 

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