Event ID's 13360 and 8453 during a scheduled run of the archiving task - referencing an error during execution of UpdateExchangeMbxArchiveFolder
Problem
Event Id's 13360 and 8453 are displayed in the Enterprise Vault event log, when a corrupt hidden message is contained within an Exchange Mailbox.
Error Message
Type : Error
Event : 8453
Source : Enterprise Vault
Category : Archive Task
Description:
The EnterpriseVault.DirectoryConnection object reported an error.
0x80040e2f
Internal references:
Error [0x80040e2f]
{CDirectoryConnectionObject::UpdateExchangeMbxArchiveFolder} [.DirectoryConnectionObject.cpp, lines {2917,2926,2928}]
V-437-8453
Type : Error
Event : 13360
Source : Enterprise Vault
Category : Directory Service
Description:
An error was detected while accessing the Vault Database 'EnterpriseVaultDirectory' (Internal reference: {CADODataAccess::ExecuteSQLCommand} [.ADODataAccess.cpp, lines {1316,1318,1333,1351}]):
Description:
The statement has been terminated.
SQL Command:
UpdateExchangeMbxArchiveFolder
Additional Microsoft supplied information:
Source: Microsoft OLE DB Provider for SQL Server
Number: 0x80040e2f
SQL State: 01000
Native Error: 00003621
HRESULT 0x80040e2f
V-437-13360
Type : Error
Event : 13360
Source : Enterprise Vault
Category : Directory Service
Description:
An error was detected while accessing the Vault Database 'EnterpriseVaultDirectory' (Internal reference: {CADODataAccess::ExecuteSQLCommand} [.\ADODataAccess.cpp, lines {1316,1318,1333,1351}, ]):
Description:
Cannot insert the value NULL into column 'RootID', table 'EnterpriseVaultDirectory.dbo.ExchangeMbxArchiveFolder'; column does not allow nulls. INSERT fails.
V-437-13360
Cause
During an archiving run, the EV ArchiveTask.exe will update the ExchangeMbxFolder table. Prior to this call the archive task encounters a hidden message that cannot be read, updated, or deleted properly by the archiving task. When this situation occurs it indicates a potentially corrupt hidden folder filter message within a user's Exchange Mailbox.
Exact cause of hidden message corruption is unkown as the exact cause was not captured in a Dtrace or Event Log on the Exchange server.
Solution
Due to the complexity of locating the affected user, please contact Enterprise Vault support referencing this article when the exact errors show above are present.
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