Veritas Operations Manager (VOM) process xprtld is consuming 100% of CPU

Problem

BACKGROUND

The xprtld process (VOM) is used on a Managed Host to communicate to the Central Server (CS).

ISSUE

In certain situations, when the CS is unavailable (e.g. machine down, network outage), the xprtld process will make an attempt to contact the CS and go into a loop.

Error Message

No error; this is a process behavior.  It would likely be observed in process monitoring tools like prstat or top.  The uptime command would likely show that the server is running "hot" (load average).

Cause

Code defect.  The xprtld process will go into a loop under certain conditions when the Central Server (CS) is not available and the MH is attempting to report discovery results.

This issue was originally identified in a multiple CS configuration but has also been seen in a single CS configuration.

Solution

This issue has been identified and affects supported platforms of VOM 5.0 Managed Hosts.

This HotFix (HF) is available on the SORT website at:

     https://sort.Veritas.com/patch/detail/7559

Please follow all instructions on the SORT page above including the installation instructions.

INSTALLING THE PATCH
---------------------------------
1)  at the Central Server (CS), download the patch from the SORT website at:
     https://sort.Veritas.com/patch/detail/7559
2)  launch a browser and login to the VOM management server (Central Server; CS).
3)  navigate to Settings - Deployment Management tab.
4)  use the Actions menu to upload the hotfix to the VOM CS. The HF050001960-27 should be visible in the table.
5)  select the HF and use the Actions menu to install deploy it (suggestion: select Platform and check all)
 

Applies To

Any supported Managed Host (MH) platform.