MSSQL backup ERR - Error in GetConfiguration: 0x80770003.

Article: 100009247
Last Published: 2013-10-29
Ratings: 3 1
Product(s): NetBackup

Problem

MSSQL backup failed with ERR - Error in GetConfiguration: 0x80770003.

Error Message

2013-4-22 8:52:16 - Info dbclient (pid=3384) INF - BACKUP STARTED USING
2013-4-22 8:52:16 - Info dbclient (pid=3384) Microsoft SQL Server 2005 - 9.00.5000.00 (X64) 
2013-4-22 8:52:16 - Info dbclient (pid=3384) Dec 10 2010 10:38:40 
2013-4-22 8:52:16 - Info dbclient (pid=3384) Copyright (c) 1988-2005 Microsoft Corporation
2013-4-22 8:52:16 - Info dbclient (pid=3384) Enterprise Edition (64-bit) on Windows NT 5.2 (Build 3790: Service Pack 2) 
2013-4-22 8:52:16 - Info dbclient (pid=3384) Batch = C:\Program Files\Veritas\NetBackup\dbext\mssql\temp\__08_48_01_109_00.bch, Op# = 1
2013-4-22 8:52:16 - Info dbclient (pid=3384) INF - Using backup image svctag-ftcyx2x.MSSQL7.SVCTAG-FTCYX2X.db.zjkynew103.~.7.001of001.20130422084801..C
2013-4-22 8:52:16 - Info dbclient (pid=3384) INF - backup database "zjkynew103" to VIRTUAL_DEVICE='VNBU0-3384-3268-1366591682' with stats = 10, blocksize = 65536, maxtransfersize = 4194304, buffercount = 2
2013-4-22 8:52:16 - Info dbclient (pid=3384) INF - Number of stripes: 1, Number of buffers per stripe 2.
2013-4-22 8:52:16 - Info dbclient (pid=3384) INF - Created VDI object for SQL Server instance <svctag-ftcyx2x>. Connection timeout is <300> seconds.
2013-4-22 8:57:16 - Info dbclient (pid=3384) ERR - Error in GetConfiguration: 0x80770003.
2013-4-22 8:57:16 - Info dbclient (pid=3384) CONTINUATION: - The api was waiting and the timeout interval had elapsed.
2013-4-22 8:57:20 - Info dbclient (pid=3384) ERR - Error in VDS->Close: 0x80770004.
2013-4-22 8:57:20 - Info dbclient (pid=3384) CONTINUATION: - An abort request is preventing anything except termination actions.
2013-4-22 8:57:20 - Info dbclient (pid=3384) INF - OPERATION #1 of batch C:\Program Files\Veritas\NetBackup\dbext\mssql\temp\__08_48_01_109_00.bch FAILED with STATUS x (0 is normal). Elapsed time = 306(306) seconds.
2013-4-22 8:57:22 - Info dbclient (pid=3384) INF - Results of executing <C:\Program Files\Veritas\NetBackup\dbext\mssql\temp\__08_48_01_109_00.bch>: 
2013-4-22 8:57:22 - Info dbclient (pid=3384) <0> operations succeeded. <1> operations failed.
2013-4-22 8:57:22 - Info dbclient (pid=3384) INF - The following object(s) were not backed up successfully.
2013-4-22 8:57:22 - Info dbclient (pid=3384) INF - zjkynew103

Cause

 The backup is running when user are trying to perform the database shrink. Please note that below operations may not be performed at the same time as a backup operation 

• File management operations such as the ALTER DATABASE statement with either ADD FILE or REMOVE FILE clauses. 
• The file truncation phase of shrink database or shrink file. 

Please note that if backup is running and one of the above operations is attempted, then operation fails immediately. When user is trying to add or remove a file and if backups is started then backup will wait for a timeout period, then fail.

If user is trying to shrink database or file while a backup is running, the shrink stops without truncating the file. If backup started after shrink database operation then backup waits for shrink operation to complete.

Solution

Reissue the statement after the current backup or file manipulation operation is completed.

Use SQL code to check the result.

 

SQL code:
 
SELECT   *  FROM   sys.dm_exec_requests 
WHERE   command  LIKE   N '%DATABASE%'

 

 

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