NBU Administration GUI/Console showing Drive status in MIXED or PEND Status

Problem

Drive status of defined drives show MIXED/PEND-TLD statuses

Error Message

Observation on GUI.

Backup jobs sometimes report failures allocating drives in a timely manner

Cause

Reservation conflicts.

Restart of a Media Server daemons or Services.

Solution

Restart affected Media Server and Master Server.

In regards to the drives showing up in the GUI in a Mixed or PEND-TLD state, the explanation is as below.
PEND-<robot_designation>

For example, PEND-TLD.

The drive is in a pending status.  Applies only to robotic drives.

MIXED
"The control mode for a shared drive may not be the same on all hosts sharing the drive.
For shared drives, each host can have a different status for the drive. If the control modes are all the same, that mode is displayed."

This would happen when some Media Servers sharing tape drives (i.e SSO) are restarted, while others are still up and running (sometimes even doing backups).

The best method to fix this would be to get a window, when NBU Daemons/Services can be Stopped and Started on ALL the Media Servers and the Master Server.

Suggest these steps to 'clean up' the drive control modes.

Note: The first set of commands are for UNIX, and the second set for Windows.

a. Cancel All Jobs                                         (Master Server)
    "bpdbjobs -cancel_all"
b. Suspend jobs and reset allocations and close GUI.                (Master Server)
    "nbpemreq -suspend_scheduling"
    "nbrbutil -resetAll"
    Close all NBU GUI's everywhere.                        (yes Everywhere)
c. Shut down NBU services/daemons                       (Master and ALL Media Servers)
    "bp.kill_all"    or   "bpdown -f -v"
d. Terminate all NBU Processes if any are found lingering around.           (Master and ALL Media Servers)
     "bpps -x"   or "bpps"
     "kill -9 <PID>"    or     "taskkill /PID <PID>"
e. Stop and start PBX on                                        (Master and ALL Media Servers)
    "vxpbx_exchanged stop"                                     (for Windows stop and start from Services.)
    "vxpbx_exchanged start"
f.  Start NBU daemons/services on Master
    "bp.start_all"  or "bpup -f -v"
g. Start NBU daemons/services on Media Servers which have Robotic Control
    "bp.start_all"  or "bpup -f -v"
h. Start NBU daemons/services on remaining Media Servers
    "bp.start_all"  or "bpup -f -v"
i.  Open GUI's NOW.

Applies To

NetBackup Servers.