Backup to tape job fails : 0xe00084c8 - The backup storage device has failed.

Problem

A backup to tape fails with an error "0xe00084c8 - The backup storage device has failed."

Error Message

Backup job log shows:

Completed status: Failed
Final error: 0xe00084c8 - The backup storage device has failed.
Final error category: Backup Device Errors

For additional information regarding this error refer to link V-79-57344-33992

Errors
Click an error below to locate it in the job log
Verify- C: Storage device "<Devicename>" reported an error on a request to read data from media.

Error reported:

This operation returned because the timeout period expired.

V-79-57344-33992 - The backup storage device has failed.

Verify: A selection on device Servername\C was skipped because of previous errors with the job.

A selection on device Shadow?Copy?Components was skipped because of previous errors with the job.

A selection on device System?State was skipped because of previous errors with the job.

Backup Exec Alert shows:

The following event was reported on <Date> <Time>

The driver detected a controller error on \Device\RaidPort1.

This error signifies controller errors. These errors are generally caused by hardware that is not functioning correctly. To resolve these errors, try the following actions:

- Slow the SCSI bus.
- Verify that the latest SCSI drivers and firmware are loaded.

If these errors continue to occur, contact the hardware manufacturer.

V-275-2011

Windows Event Log shows:

Log Name:      System
Source:        LSI_SAS
Event ID:      11
Task Category: None
Level:         Error
Description:
The driver detected a controller error on \Device\RaidPort1.

Cause

This is likely a hardware issue caused by incorrect SCSI bus speed or outdated or corrupted SCSI or device drivers or firmware.

Solution

Updating the controller and tape devices to the latest available firmware and/or drivers commonly resolves this issue.

It is suggested that the Storage Device hardware vendor is contacted to resolve the problem if the latest firmware and drivers for the devices have already been installed.

More troubleshooting steps can be found in the following Microsoft articles:

"How to troubleshoot Event ID 9, Event ID 11, and Event ID 15 error messages"

Microsoft KB Archive/154690 - BetaArchive Wiki

Microsoft KB Archive/314093 - BetaArchive Wiki

The following Veritas article may also be useful in resolving job failures of this nature:

www.veritas.com/docs/000026013