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Error 1603 when installing or updating the Remote Agent for Windows Systems via the push install method.
Problem
Manual installation of the Remote Agent for Windows Systems (RAWS) works fine, but when attempting to install or upgrade it via the push install method, it fails at the beginning of the procedure.
Error Message
"Error connecting to the remote server. Ensure the server is available, has WMI enabled, and is not blocked by a firewall. 1603."
Cause
The "remote registry" service on the destination server is disabled.
Solution
- Log on to the target server where RAWS is to be installed.
- Open Windows Services applet (services.msc)
- Locate "Remote registry" service.
- If the service is disabled, enable it.
- Retry the operation from the Media Server.
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Please note that this document is a translation from English, and may have been machine-translated. It is possible that updates have been made to the original version after this document was translated and published. Veritas does not guarantee the accuracy regarding the completeness of the translation. You may also refer to the English Version of this knowledge base article for up-to-date information.