Archiving fails with Event ID's 3007, 2244, 2270 causing pending shortcuts

Problem

Journal or Mailbox email items remain in a pending state. There is also a build up of messages in the A2 and J2  MSMQ's. These messages never get processed.

Error Message

Event Type:      Error
Event Source:    Enterprise Vault
Event Category: Archive Task
Event ID:        3007
Computer:        EVServer01
Description:
Could not build a saveset for the message titled RE: Message failed to archive /o=EV/ou=Archive/cn=Recipients/cn=archive user, function CArchivingAgent::PI_BuildSaveset failed
Error returned = 0x80004005

V-437-3007

Event Type:        Error
Event Source:      Enterprise Vault
Event Category:    Archive Task
Event ID:          2244
Computer:          EVServer01
Description:
An error occurred whilst processing the message titled: RE: Message failed to archive /o=EV/ou=Archive/cn=Recipients/cn=archive user, the message will not be archived and could not be changed back from the Archive Pending state.

V-437-2244

Event Type:      Warning
Event Source:    Enterprise Vault
Event Category: Archive Task
Event ID:        2270
Computer:        EVServer01
Description:
A queued operation exceeded the retry count and has been discarded
m_pIBackgroundArchivingAgent->ProcessItemEx(Priority = "false",
 ExchangeSystem = "MAILVS1",
 m_pILocation,
 (ULONG)EntryIdSize = 70,
 EntryId,
 VaultId = "19ADA33A79CB7B547A3738E09255EF6CF1110000EVSERVER01",
 ArchiveId = "1428543D85D80BD46B39749914512E8091110000EVSERVER01",
 RetentionCategory = "1C3095515EBC2B04B83E5B8CFD76BA6781b10000EVSERVER01",
 UserMailboxDn = "/o=exdomain/ou=First Administrative Group/cn=Recipients/cn=User1",
 MessageTitle = "January 1, 2009 Pay Date",
 nRetryCount = 3,
 NULL,
 CallerSID,
 isAReArchive = 1, ArchiveTransId = "90D3B70580E2C5563CF6F8EB95835171", IndexedPropertiesSet = "");
HRESULT: 0x8004011B

V-437-2270

Cause

Dtrace of the JournalTask or ArchiveTask shows the following:

{GetExchangeServerValues:#4291} Exchange DN: [CN=EXCH01,CN=Servers,CN=EV,CN=Administrative Groups,CN=EXCH,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=EV,DC=com]|Exchange AD search path: [(null)]|Exchange FQDN: [EV.COM]

Solution

There are 2 solutions to this issue.

Solution 1

Set a specific Global Catalog (GC) server in the Enterprise Vault Administration console.

1. Expand Enterprise Vault | Directory On.. | SiteName | Targets | Exchange | Properties of the Domain
2. Check the box to Use specific Global Catalog Server and enter a known good GC using the Fully Qualified Domain Name.

Solution 2

Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.

Apply the DS Server registry key using the path described in this article:  https://www.veritas.com/support/en_US/article.100003011.html

Note: ClosestGC registry key will not work in this instance and the comments in regards Microsoft Exchange 2010 within the Microsoft article.