PBX fails to start with the following error: "service-specific error code 22"

PBX fails to start with the following error: "service-specific error code 22"

Article: 100005484
Last Published: 2011-03-10
Ratings: 0 0
Product(s): NetBackup

Problem

During a netbackup install of the client package on Windows, the service Veritas Private Branch Exchange (PBX) will fail to start with the following error: "Windows could not start private branch exchange service on local computer . For more information review the system event log .If this a non-Microsoft service contact the service vendor vendor and refer to service-specific error code 22" .

Error Message

NBU client install logs show:

03-10-2011,15:00:46 : DEBUG: Error 2769: Custom Action Immediate_CreateSupportFilesServer did not close 22 MSIHANDLEs. 03-10-2011,15:00:46 : Internal Error 2769. Immediate_CreateSupportFilesServer, 22 03-10-2011,15:00:46 : Action ended 15:00:46: Immediate_CreateSupportFilesServer. Return value 1.

Cause

Loopback hosts entry is incorrect

Solution

Fix the local host entry for the loopback device


Applies To

Windows Server 2003 standard edition with SP2

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