Problem
During a netbackup install of the client package on Windows, the service Veritas Private Branch Exchange (PBX) will fail to start with the following error: "Windows could not start private branch exchange service on local computer . For more information review the system event log .If this a non-Microsoft service contact the service vendor vendor and refer to service-specific error code 22" .
Error Message
NBU client install logs show:
03-10-2011,15:00:46 : DEBUG: Error 2769: Custom Action Immediate_CreateSupportFilesServer did not close 22 MSIHANDLEs.
03-10-2011,15:00:46 : Internal Error 2769. Immediate_CreateSupportFilesServer, 22
03-10-2011,15:00:46 : Action ended 15:00:46: Immediate_CreateSupportFilesServer. Return value 1.
Cause
Loopback hosts entry is incorrect
Solution
Fix the local host entry for the loopback device
Applies To
Windows Server 2003 standard edition with SP2
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Please note that this document is a translation from English, and may have been machine-translated. It is possible that updates have been made to the original version after this document was translated and published. Veritas does not guarantee the accuracy regarding the completeness of the translation. You may also refer to the English Version of this knowledge base article for up-to-date information.