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Assembly Error: Access is denied.

Article: 100004339
Last Published: 2019-05-03
Ratings: 0 0
Product(s): NetBackup

Problem

Installing NetBackup onto Windows 2008 fails with Windows Installer 'Error 1935 - Access is Denied' and a Rollback occurs.

Error Message

Review the installation log file. The NetBackup Install.<date>.<number>.log file is found in C:\ProgramData\Symantec\NetBackup\InstallLogs

This error is observed which triggers the rollback:

 

MSI (s) (90:2C) [13:58:48:941]: Assembly Error:Access is denied.
 
MSI (s) (90:2C) [13:58:48:941]: Note: 1: 1935 2: {844EFBA7-1C24-93B2-A01F-C8B3B9A1E18E} 3: 0x80070005 4: IAssemblyCache 5: CreateAssemblyCacheItem 6: Microsoft.VC80.CRT,type="win32",version="8.0.50727.762",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="amd64" 
 
MSI (s) (90:2C) [13:58:48:941]: Assembly Error (sxs): To get more diagnostic information, enable the Component Based Servicing Log.
 
Error 1935.An error occurred during the installation of assembly 'Microsoft.VC80.CRT,type="win32",version="8.0.50727.762",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="amd64"'. Please refer to Help and Support for more information. HRESULT: 0x80070005. assembly interface: IAssemblyCache, function: CreateAssemblyCacheItem, component: {844EFBA7-1C24-93B2-A01F-C8B3B9A1E18E}
 
MSI (s) (90:2C) [13:59:03:465]: Product: Symantec NetBackup Client -- Error 1935.An error occurred during the installation of assembly 'Microsoft.VC80.CRT,type="win32",version="8.0.50727.762",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="amd64"'. Please refer to Help and Support for more information. HRESULT: 0x80070005. assembly interface: IAssemblyCache, function: CreateAssemblyCacheItem, component: {844EFBA7-1C24-93B2-A01F-C8B3B9A1E18E}
 
Action ended 13:59:03: InstallExecute. Return value 3.
 

 

Cause

This error has been observed when insufficient permissions exist on this folder:
C:\Windows\winsxs\InstallTemp

The minimum needed (and default) permissions are:
Read & execute
List folder contents
Read
Write
Special permissions
 

Solution

The user logged in performing the install must have the above permissions for the folder C:\Windows\winsxs\InstallTemp.

 
 

 

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