Backup fails with Error : The Microsoft Volume Shadow Copy service (VSS) that you selected cannot snap this volume. Select the default snapshot provider, and then run the job again.
Problem
Backup fails with Error : The Microsoft Volume Shadow Copy service (VSS) that you selected cannot snap this volume. Select the default snapshot provider, and then run the job again.
Error Message
UMI: V-79-10000-11223
UMI Code: V-379-34113
Cause
This could occur due to any or all of the following problems:
1. VSS writer failures.
2. Microsoft Shadow Copy Provider service and Volume Shadow Copy service unable to start/stop.
3. Problem on the drive when creating a shadow copy.
4. A disk with a size greater than 63 terabytes may exist on the computer.
Solution
1. Check the writers status on which the job fails:
In the command prompt run “vssadmin list writers” (without quotes).
When there is no job running on the server the State for all the writers should be "Stable" and "No Errors".
2. Check the Microsoft Shadow copy Provider service and volume Shadow Copy service.
Startup mode : Manual.
Status : Stopped (when there is no job running on the server).
3. Check the properties of the drive (partitions on the disk)
In Windows Explorer, right-click on a drive ( e.g. C:\ or D:\ ) > Properties > Shadow Copies
5. Ensure that you are not trying to snap a disk with a size greater than 63 terabytes. These types of disks can cause VSS to stop unexpectedly when it creates snapshots.
References
Was this content helpful?
Translated Content
Please note that this document is a translation from English, and may have been machine-translated. It is possible that updates have been made to the original version after this document was translated and published. Veritas does not guarantee the accuracy regarding the completeness of the translation. You may also refer to the English Version of this knowledge base article for up-to-date information.