Problem
The Veritas System Recovery tray icon is not visible in the system tray even though the option to "Show Tray Icon" is enabled in the application options.
Solution
1. Verify if the VProTray.exe process is running in the Task Manager.If the process is not running, follow the below mentioned steps:
2. Open task manager > Add > New Task and run the tray icon found in the following locations:
For 64 bit systems: X:\Program Files\Veritas\Veritas System Recovery\Agent\VProTray.exe
For 32 bit systems: X:\Program Files(x86)\Veritas\Veritas System Recovery\Agent\VProTray.exe
Note: X here refers to installation drive for VSR
3. If the VProTray.exe process is running in the Task Manager, kill the process and then follow Step 2.
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Please note that this document is a translation from English, and may have been machine-translated. It is possible that updates have been made to the original version after this document was translated and published. Veritas does not guarantee the accuracy regarding the completeness of the translation. You may also refer to the English Version of this knowledge base article for up-to-date information.