Unable to see the Veritas System Recovery tray icon in the system tray.

Unable to see the Veritas System Recovery tray icon in the system tray.

Article: 100002768
Last Published: 2014-05-16
Ratings: 3 4
Product(s): System Recovery

Problem

The Veritas System Recovery tray icon is not visible in the system tray even though the option to "Show Tray Icon" is enabled in the application options.

Solution

1. Verify if the VProTray.exe process is running in the Task Manager.If the process is not running, follow the below mentioned steps:

2. Open task manager > Add > New Task and run the tray icon found in the following locations:

For 64 bit systems: X:\Program Files\Veritas\Veritas System Recovery\Agent\VProTray.exe

For 32 bit systems: X:\Program Files(x86)\Veritas\Veritas System Recovery\Agent\VProTray.exe

Note:  X here refers to installation drive for VSR

3. If the VProTray.exe process is running in the Task Manager, kill the process and then follow Step 2.

 

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