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LiveUpdate fails on Windows servers with a status 1806/1812 in the liveupdate log.

Article: 100001475
Last Published: 2011-07-26
Ratings: 0 0
Product(s): NetBackup & Alta Data Protection

Problem

LiveUpdate fails on Windows servers with a status 1806/1812 in the liveupdate log.

Error Message

From the liveupdate log on the client system:



4/2/2010, 14:34:04 GMT -> Progress Update: PATCH_FINISH: Patch File: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads\Updt78\1241225241jtun_nb_6.5.4.winnt.x86.zip.full.zip", Script File: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads\Updt78\Install_Update.dis", HR: 0x802A0023
4/2/2010, 14:34:04 GMT -> HR 0x802A0023 DECODE: E_DIS_LAUNCHEX_FAILED_PROCESS_EXIT_CODE
4/2/2010, 14:34:04 GMT -> EVENT - PRODUCT UPDATE FAILED EVENT - Update available for Veritas NetBackup x86 Windows - 6.5GA - English. Update for Update takes product from update 0 to 20090511. Server name - ga500deva047.corp.suntrust.com, Update file - 1241225241jtun_nb_6.5.4.winnt.x86.zip, Signer - cn=Symantec Corporation,ou=Usage - SigningProd02Token,ou=Locality - Arizona,ou=Product Group - LiveUpdate,ou=SymSignature,o=Symantec Corporation, package install code 0. The Update executed with a result code of 1812, => The install script for this update was unable to launch a file it needed.  LiveUpdate aborted the update install.
4/2/2010, 14:34:04 GMT -> Progress Update: PATCH_PROCESSING_FINISH: Number of patches: 1, Num successful: 0
4/2/2010, 14:34:04 GMT -> EVENT - SESSION END FAILED EVENT - The LiveUpdate session ran in Silent Mode. LiveUpdate found 1 updates available, of which 0 were installed and 1 failed to install.  The LiveUpdate session exited with a return code of 1806, LiveUpdate downloaded all of the updates you requested, but was unable to install any of them.

 

Solution

1. After a LiveUpdate fails with statuses 1806 and 1812 reported in the liveupdate log, open the task manager on the client and go to the "Processes" tab. 
 
2. Check to see if the "tracker.exe" process is running.
 
3. If tracker.exe is running then end the tracker.exe process and re-run the LiveUpdate.  Here are instructions for disabling tracker.exe permanently:
 
DOCUMENTATION: How to disable the Client Job Tracker on a NetBackup client
https://www.veritas.com/docs/000026977
 
If "tracker.exe" is not running then uninstall and reinstall the NetBackup client software using the steps listed here: 
 
https://www.veritas.com/docs/000006457

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