Problem
How to enable debug logging to troubleshoot Backup Exec Deduplication Storage related Issues
Solution
Backup Exec Deduplication Storage configuration errors.
Backup Exec Deduplication Storage remains in discovering status.
Capture the following processes: "Job Engine, RAWS, Agent Browser", "Backup Exec Server", "Device and Media", "Third party debug output", and "Capture to file".
From the Debug Monitor's -> Settings menu, check the "Enable verbose logging" setting in the Device and Media section.
ENABLING PDPLUGIN Logging from PD.CONF
Edit the pd.conf file present in the Backup Exec server's program directory (which is C:\Program Files\Veritas\Backup Exec" by default).
Change the # LOGLEVEL line to LOGLEVEL = 10 and un-comment DEBUGLOG as well so that the log is created at the specified path.
Collect the SGMON log along with pdde-config.log from Deduplication Storage folder\log folder. Collect the pdplugin log as well.
Debug GRT Backups failure when targeted to Deduplication Storage :
1. Launch SGMON.exe from BE Install Path\SGMON.exe
2. Select Job Engine, RAWS, Agent Browser, Backup Exec Server, Device and Media and Capture to file.
Go to Tools-> Settings -> Device and Media -> Turn on verbose logging.
Note: For larger size backup, the verbose setting for device and media can be enabled 15 to 20 minutes before the time when the user thinks the problem will occur. Keeping the verbose debug enabled for a long time may hamper server performance, so it is better to use it responsibly.
Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.
3. Open the Registry Editor using Start-Run-Regedit
Browse to the HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\PureDisk\PDVFS key.
The PDVFS log gets created in the BE Install Path\Logs\PDVFS folder.
Client Side Deduplication Issues (Remote Agent with Direct Access) :
1. Launch SGMON.exe on Backup Exec server and Remote server which is being backed up with Client side deduplication settings.
SGMON.exe is located at C:\Program Files\Veritas\Backup Exec\ on Backup Exec server.
SGMON.exe is located at C:\Program Files\Veritas\Backup Exec\RAWS on the client server.
Note: Use the same settings as discussed in section "Backup Exec Deduplication Storage configuration errors or Storage remaining in discovering state"
2. Run the client side deduplication backup job and reproduce the job with the smallest data size backup.
Important: Remember to turn off all the extra logging. Leaving it enabled will slow down the system and quickly fill the disk.
Backup Exec Open Cloud Storage Daemon is introduced from Backup Exec 21.3. The logging should be set to 1. The log is used to check any connection related problems while backing up to Cloud Deduplication Storage.
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Please note that this document is a translation from English, and may have been machine-translated. It is possible that updates have been made to the original version after this document was translated and published. Veritas does not guarantee the accuracy regarding the completeness of the translation. You may also refer to the English Version of this knowledge base article for up-to-date information.