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Basic setup of legacy O365 Exchange collections in eDiscovery versions 8.2.7, 8.3.2 and above

Article: 100040014
Last Published: 2019-03-20
Ratings: 0 0
Product(s): eDiscovery Platform

Problem

Microsoft has announced it is deprecating support for RPC over HTTP starting October 31, 2017. Accordingly, Veritas eDiscovery Platform requires Microsoft Outlook 2013 to use MAPI/HTTP to connect to Office 365. After you complete the installation of 8.2 Cumulative Hotfix 7 or 8.3 Cumulative Hotfix 2, you need to download and install the KB3114941 updates for Outlook 2013 32-Bit Edition that enables Office® 365 connection using MAPI/HTTP.

You can download the KB3114941 Outlook update from https://www.microsoft.com/en-us/download/details.aspx?id=51720 and then manually install it. It is recommended to validate if this update is installed before you start collection from Office® 365 mailboxes. To see the installed updates, go to Control Panel > Programs and Features > View Installed Updates > Search Installed Updates for KB3114941.

With the KB3114941 updates for Outlook 2013 installed, your collection tasks for Office 365 mailboxes should complete successfully.

In case your collection tasks fail, you can perform the following troubleshooting steps.
 

Troubleshooting template profile configuration error 

If your collection task fails, you should first check the "ExchCollection_output.log" available at D:\CW\V90\logs. You may see the following error message:
"Please verify that 'BPOSExchangeTemplateProfile-OL2013-Do not Delete' profile is correctly configured. Reconfigure this Outlook profile using manual configuration option and then retry the collection tasks."


If the above error message is seen, then system-created profile “eDP-O365-MapiHttp-TemplateProfile-Do not Delete” may have configuration issues. We recommend upgrading to the latest hotfix.

To resolve this without upgrading to the latest hotfix, you need to create the Outlook profile manually with the name "BPOSExchangeTemplateProfile-OL2013-Do not Delete" using the steps below.
 

To configure the Outlook template profile

  1. Log on to the box as the Exchange Source Account.
  2. Go to Control Panel, and then click Mail (32-bit). The Mail dialog appears.
  3. If a profile with the name "BPOSExchangeTemplateProfile-OL2013-Do not Delete" already exists, then remove that profile.
  4. Click Add. The New Profile dialog appears.
  5. Create a new profile with the profile name "BPOSExchangeTemplateProfile-OL2013-Do not Delete".
User-added image
 
  1. Click OK. The Add New Account dialog appears.
    User-added image
  2. Keep the default selections under E-mail Account.
  3. Click Next. The Windows Security dialog appears.
  4. Enter the Exchange source account credentials and select the Remember my credentials check box. Click OK. The Add Account screen appears.
    User-added image
  5. Select the Change account settings check box. Click Next.
    User-added image
  6. Deselect the Use Cached Exchange Mode check box.
    User-added image
  7. Click Finish. 

After you perform the above troubleshooting steps for the Outlook template profile creation, you should be able to collect data from your Office® 365 mailboxes. 
If you still fail to collect data, perform the following additional troubleshooting steps:
 
  1. Set the value for the property esa.icp.collection.exchange.RetrieveHomeServerDetails as true by using System > Support Features > Property Browser.
  2. Make registry key changes:
    • Log on to the box as the Exchange Source Account.
    • Close all Microsoft applications.
    • Start Registry Editor: regedit.exe
    • Enable Autodiscover service for non-Outlook applications:
      • Select the following registry key:
        HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Cached Mode
      • On the Edit menu, point to New, and then select DWORD Value.
      • Enter AllowAutoDiscoverForNonOutlook, and then press Enter.
      • In the Details pane, press and hold (or right-click) AllowAutoDiscoverForNonOutlook, and then select Modify.
      • In the Value data box, enter 1, and then select OK.
    • Configure Outlook behavior to allow HTTP redirection:
      • Select the following registry key:
        HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\15.0\Outlook\AutoDiscover\RedirectServers
        Note: You can also use the following registry subkey:
        HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\AutoDiscover\RedirectServers
      • Click the Edit menu, point to New, and then click String Value.
      • Type the name of the HTTPS server to which AutoDiscover can be redirected without prompting for confirmation from the user, and then press ENTER. For example, to allow redirection to https://autodiscover-s.outlook.com, the first String Value (REG_SZ) name would be:
        autodiscover-s.outlook.com
      • There is no need to add text to the Value data box. The Data column should remain empty for the string values that you create.
      • To add additional HTTPS servers to which AutoDiscover can be redirected without displaying a warning, repeat steps b, c, and d for each server.
    • Exit Registry Editor.

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