Users receive a blank page while trying to open or download any items via EVS if opened from OWA 2016 in Enterprise Vault for Exchange

Problem

A blank page is opened in a new tab while trying to open, or download, any items from Enterprise Vault Search (EVS) if opened via Outlook Web Access (OWA) 2016.

Error Message

There is no error message from EVS. When opened from OWA 2016 the "download" option or the a double click retrieves a blank page in a new tab:



 

Cause

When EVS is opened from OWA 2016 (and OWA 2013) the URL should have the additional switch ?EVOMA_SANDBOXED=1

Example:
http://<evserver>/EnterpriseVault/search/shell.aspx?EVOMA_SANDBOXED=1

This prevents download operations from Enterprise Vault Search (EVS).

With OWA 2016 and Internet Explorer 11.0, the EV Office Mail application fails to determine the browser version during the rendering of the EVS URL. Therefore the additional switch is not added. The same results are not seen if OWA 2016 is loaded with Internet Explorer 10.0, in addition OWA 2016 does not allow Internet Explorer 11.0 to run in compatibility mode.

Solution

Workaround

From OWA2016 open the Enterprise Vault Search URL from an internet explorer favorite pointing to http://<evserver>/EnterpriseVault/search/shell.aspx?EVOMA_SANDBOXED=1

The issue has been addressed in Enterprise Vault 12.1. Go to the  Download Center and upgrade.

Etrack : 3895419