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Article: 100032275
Last Published: 2016-04-15
Ratings: 0 1
Product(s): NetBackup
Problem
Attempts to connect the NetBackup Java Console to a Windows Master Server fails with the following message:Unable to login, status: 526
NB-Java application server interface error:
Unknown error code was returned by the NB-Java
application server. Check the log file for more
details.
Example:
Note: pbx_exchange.exe is running and the rest of NetBackup runs properly.
Cause
This error is due to C:\Program Files\Veritas\NetBackup\ logs being a symlink on the Master Server.Example:
C:\Program Files\Veritas\NetBackup>dir /a
Volume in drive C has no label.
Volume Serial Number is DC0B-3B6D
Directory of C:\Program Files\Veritas\NetBackup
04/15/2016 02:37 PM <DIR> .
04/15/2016 02:37 PM <DIR> ..
06/30/2015 10:06 AM <DIR> BareMetal
04/15/2016 02:38 PM <DIR> bin
02/04/2016 10:58 AM <DIR> bin.7.7
02/04/2016 11:00 AM <DIR> Client
02/04/2016 11:00 AM <DIR> db
06/30/2015 10:06 AM <DIR> DbExt
02/04/2016 11:00 AM <DIR> Java
02/04/2016 10:58 AM <DIR> jre
04/15/2016 02:37 PM <SYMLINKD> logs [L:\NetBackup\Logs]
Because of this, bpjava-msvc.exe can not start properly:
C:\Program Files\Veritas\NetBackup> bpjava-msvc -standalone
cannot make required directory
Attempts to start bpjava-msvc.exe result in this bpjava-msvc log content:
14:49:40.342 [5568.4760] <16> mkdir_p: can't create directory C:\Program Files\Veritas\NetBackup\Logs
14:49:40.342 [5568.4760] <16> printErrorAndExit: code = 35, type = BP_ERROR, message = cannot make required directory
The console is unable to connect to the server-side java processes (because they won't stay running).
The last several lines of the jbp.xxx.log:
BpjavaLoginModule:Setting ServerRequest, debugLevel:262144
BpjavaLoginModule:connectServer:[WINREF\Administrator][WINREF][0]
From Logon, Connecting to vnetd service over PBX port = 1556, authService is true
Acknowledgement from PBX1
ServerInterface:Logon:Exception encountered Connection reset
ServerInterface:Logon - Initial host:null, Current host:WINREF, PBX port:1556
Can not connect to the NB-Java authentication service on WINREF on port 1556. Exception:
java.net.SocketException: Connection reset
Solution
The only way to resolve this issue is to remove the symlink and recreate the "logs" folder without the link.Currently, redirecting the NetBackup "logs" folder using a symlink does not allow the Java processes to operate properly.