Problem
Unable to to restore a VMware backup image due to attached USB device on the VM at backup time.Error Message
02/09/2015 11:40:34 - Info bpVMutil (pid=2208) INF - vmwareLogger: CreateVm: SYM_VMC_ERROR: TASK_REACHED_ERROR_STATE02/09/2015 11:40:34 - Info bpVMutil (pid=2208) INF - vmwareLogger: WaitForTaskComplete: The device '6' is referring to a nonexisting controller '7,000'. <23>
02/09/2015 11:40:34 - Info bpVMutil (pid=2208) INF - vmwareLogger: WaitForTaskComplete: SYM_VMC_ERROR: TASK_REACHED_ERROR_STATE
02/09/2015 11:40:34 - Info bpVMutil (pid=2208) INF - vmwareLogger: CreateVirtualMachineExAPI: SYM_VMC_ERROR: TASK_REACHED_ERROR_STATE
02/09/2015 11:40:34 - end Restore; elapsed time 0:01:26
NetBackup VMware policy restore error (2820)
Cause
During the original backup an external USB device was attached to the VM and it is no longer available. This causes an error during the VM creation.Solution
On a Windows VMware access host:
Create the following registry key:
Go to:
HKEY_LOCAL_MACHINE\SOFTWARE\Veritas\SymVmTools
create a 32-bit DWORD key named SymVmToolsIgnoreUSB
with a value of 1.
If using NetBackup 8.2 or earlier, the legacy registry path is:
HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\SymVmTools
On a Linux VMware Access Host or a NetBackup Appliance:
Create/modify:
/etc/SymVmTools/VmTools.cfg
and add the following:
SymVmToolsIgnoreUSB=1
Note: No need to restart any daemons/services, simply restart the restore and it should proceed accordingly.
Warning: Incorrect use of the Windows Registry Editor may prevent the opera ting system, or installed software applications, from functioning properly, including data loss. This action should only be done by an experienced administrator. We recommend performing a backup of your data before continuing.
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