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During a SDR restore the SDR wizard reports the Backup Exec server cannot authorize the Backup Exec for remote agent running on this computer.

Article: 100031005
Last Published: 2023-05-26
Ratings: 0 0
Product(s): Backup Exec

Problem

When performing a Simplified Disaster Recovery ((SDR) restore the Backup Exec remote agent used during SDR can't establish a trust with the media server to perform the restore.  A trust relationship cannot be established or authorized with the Backup Exec server (Figure 1).

 

Figure 1

 

 

 

Error Message

Backup Exec server cannot authorize the Backup Exec for Remote Agent running on this computer.

 

Cause

Backup Exec media server NDMP port has been changed to use port other then 10000.

 

Solution

WORKAROUND:

 
 
If the NDMP port number is changed on the media server perform the following.
 
A) Boot using the SDR recovery wizard.
 
B) Before starting the recovery process in the SDR recovery wizard go to a command prompt ( Utilities Tab - Start Command Prompt )
 
C) Open up the file ‘x:\windows\system32\drivers\etc\services’ in notepad by typing
“notepad.exe x:\windows\system32\drivers\etc\services” at the command prompt.
 
D) Add the following entry at the end of the file and save it"
 
ndmp                    <#####>/tcp
 
Where <#####> is the new port number ( Port number must match the Backup Exec media server)

 

 See the following article article on how to change the port number (000025898)

 

 

 

 

References

Etrack : 2916371

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