STATUS CODE 41: NetBackup Exchange mailbox backups fail with a Status Code 41.

STATUS CODE 41: NetBackup Exchange mailbox backups fail with a Status Code 41.

  • Article ID:100016119
  • Last Published:
  • Product(s):NetBackup

Problem

STATUS CODE 41: NetBackup Exchange mailbox backups fail with a Status Code 41.

Error Message

network connection timed out

Solution

Overview:  
NetBackup Exchange mailbox backups fail with a Status Code 41 (network connection timed out).

Troubleshooting:
One of the causes of a this problem is related to the amount of time it takes Exchange to prepare data for transfer to the NetBackup Storage Unit. The setting which determines the amount of time NetBackup will wait for Exchange is the Client Read Timeout value.  If Exchange takes longer than this timeout at any point during the backup, the job will fail.

Log files:  N/A

Resolution:
Increase the Client Read Timeout value to 1800 on both the media server and the client.  To do so, open the NetBackup Administration Console, and from under NetBackup Management, select Host Properties.  

For the Media Servers,  find the media server used for Exchange backups.  Double click on the media server, and go to the Timeouts section (or the Universal Settings section for NetBackup 4.5).  From there, change the Client Read Timeout value to 1800 (Figure 1), and click OK.  

Figure 1
 

For the client server, find the Exchange client under Clients, and double click on that server.  Go to the Timeouts section (or the Universal Settings section for NetBackup 4.5), and change the Client Read Timeout value to 1800 (Figure 2), and click OK.  

Figure 2
 

Close the NetBackup Console.

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