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Article: 100015518
Last Published: 2015-05-13
Ratings: 1 0
Product(s): NetBackup & Alta Data Protection
Problem
Notes about restoring Hyper-V virtual machinesWhen restore Hyper-V virtual machines, all .vhd/.vhdx files that are configuring Hyper-V virtual machine must be selected.
Otherwise Hyper-V virtual machine restore fails with status 2821.
Error Message
In case of NOT selecting all .vhd/.vhdx files on Restore Marked Files, following messages are logged in Job Details and the restore job fails with status 2821 (Hyper-V policy restore error).Job Details:
2015/05/13 19:40:35 - begin Restore
2015/05/13 19:40:36 - restoring image hyper-w04_1429692858
2015/05/13 19:40:36 - Info bprd(pid=7720) Restoring from copy 1 of image created 04/22/15 17:54:18 from policy Hyper-v-w04
2015/05/13 19:40:38 - Info bpdm(pid=6756) started
2015/05/13 19:40:38 - started process bpdm (6756)
2015/05/13 19:40:38 - Info bpdm(pid=6756) reading backup image
2015/05/13 19:40:38 - Info bpdm(pid=6756) using 30 data buffers
2015/05/13 19:40:38 - Info bpdm(pid=6756) spawning a child process
2015/05/13 19:40:38 - Info bpbrm(pid=6756) child pid: 6508
2015/05/13 19:40:38 - Info bpdm(pid=6508) started
2015/05/13 19:40:38 - started process bpdm (6508)
2015/05/13 19:40:39 - begin reading
2015/05/13 19:40:39 - end reading; read time: 0:00:00
2015/05/13 19:40:39 - Info bpdm(pid=6756) completed reading backup image
2015/05/13 19:40:39 - Info bpbrm(pid=7976) nbusup35 is the host to restore to
2015/05/13 19:40:39 - Info bpbrm(pid=7976) reading file list for client
2015/05/13 19:40:40 - connecting
2015/05/13 19:40:40 - Info bpbrm(pid=7976) starting bptm
2015/05/13 19:40:42 - Info tar32(pid=7476) Restore started
2015/05/13 19:40:42 - connected; connect time: 0:00:02
2015/05/13 19:40:42 - Info bptm(pid=8100) start
2015/05/13 19:40:42 - started process bptm (8100)
2015/05/13 19:40:42 - Info bptm(pid=8100) reading backup image
2015/05/13 19:40:43 - Info bptm(pid=8100) using 30 data buffers
2015/05/13 19:40:43 - Info bptm(pid=8100) spawning a child process
2015/05/13 19:40:43 - Info bptm(pid=8100) child pid: 7624
2015/05/13 19:40:43 - Info bptm(pid=7624) start
2015/05/13 19:40:43 - started process bptm (7624)
2015/05/13 19:40:43 - begin reading
2015/05/13 19:40:43 - Critical bpbrm(pid=7976) from client nbusup35: FTL - Hyper-V restore error: Unrestored common file does not exist.
2015/05/13 19:40:48 - Info bptm(pid=8100) waited for empty buffer 4 times, delayed 136 times
2015/05/13 19:40:48 - Critical bpbrm(pid=7976) from client nbusup35: FTL - Final Hyper-V snapshot processing failed
2015/05/13 19:40:48 - end reading; read time: 0:00:05
2015/05/13 19:40:48 - Info tar32(pid=7476) done. status: 185
2015/05/13 19:40:48 - Info bptm(pid=8100) completed reading backup image
2015/05/13 19:40:48 - Info bptm(pid=8100) EXITING with status 0 <----------
2015/05/13 19:40:48 - Info tar32(pid=7476) done. status: 185: tar did not find all the files to be restored
2015/05/13 19:40:48 - Error bpbrm(pid=7976) client restore EXIT STATUS 185: tar did not find all the files to be restored
2015/05/13 19:40:48 - restored image hyper-w04_1429692858 - (the restore failed to recover the requested files(5)); restore time 0:00:12
2015/05/13 19:40:49 - end Restore; elapsed time: 0:00:14
Hyper-V policy restore error(2821)
Above " Unrestored common file does not exist " message means that NOT all .vhd/.vhdx files were selected on the list of backup files:
Solution
This is the expected behavior when restoring Hyper-V virtual machines.In order to restore the virtual machine successfully to the original (same location) or the alternate location , all of the backup files need to be selected.