VCS MirrorView agent fails to change EMC MirrorView role from primary to secondary

Problem

VCS MirrorView agent fails to change EMC MirrorView role from primary to secondary during failover or using hagrp -switch command. The agent uses following command to change EMC MirrorView role from primary to secondary during failover and hagrp -switch command

#/opt/Navisphere/bin/naviseccli -h xx.xx.xx.xxx mirror -sync -promotegroup -name GROUP_NAME

The command works outside of VCS, but returns an error when called via the VCS agent.

Error Message

Error occurred while trying to connect: 'xx.xx.xx.xxx'.
Message : Certificate Verification Error: cannot find a certificate trust chain.
 

Cause

The current implementation of VCS agent for EMC MirrorView does not support medium Certification Verification Level.

Solution

Upgrade to the latest version of the MirrorView agent where other NaviSeccli certification levels are supported.The MirrorView agent is part of the VCS Agent Pack, which can be downloaded from Veritas SORT.

A workaround for older versions of the MirrorView agent is to reinstall the EMC NaviSeccli package with a low Certificate Verification Level. 

Note: The problem can also be caused by using the wrong certificate.  Please make sure that the certificate used by VCS is the same as the one used by system user.   For example, VCS does not have the HOME environment variable set, so it may access the certificate in the root directory instead of the user's home directory.  The following messages may be logged in the VCS engine log.

2014/02/02 06:30:19 VCS WARNING V-16-20054-103 (host2) MirrorView:MY_MirrorView:online:Getting the role, state, condition and update policy for group:group_prd
2014/02/02 06:30:19 VCS WARNING V-16-20054-52 (host2) MirrorView:MY_MirrorView:online:Cmd being fired is:
/opt/Navisphere/bin/naviseccli -h diskarray  mirror -sync -listgroups -name group_prd -role -state -condition 2>&1
2014/02/02 06:30:19 VCS ERROR V-16-20054-1113 (host2) MirrorView:MY_MirrorView:online:devices are in an invalid mix of states; administrative intervention required

Applies To

Veritas and Veritas High Availability Agent Pack Q32010

Solaris/AIX/HP-UX/Linux