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Event 40966, 8229 - Directory Service fails to start

Article: 100020089
Last Published: 2021-09-21
Ratings: 0 0
Product(s): Enterprise Vault

Problem

Post either an Enterprise Vault upgrade or fresh install of Enterprise Vault the Directory Service fails to start.  This failure is in conjunction with the generation of Event ID 8229 and followed by Event ID 40966.

Error Message

Event ID:      8229
Task Category: Admin Console
Level: Information
Description: DirectoryService: CreateDirectoryService number of tries: : 6
V-437-8229

 
Event ID: 40966
Task Category: Admin Service
Description: A program fault has raised an exception.
Exception: Directory Service not running
Diagnostic: Type: KVS.EnterpriseVault.Directory.DirectoryUnavailableException
Reference: RefreshBackupLocationsEx
Command Line: "C:\Program Files (x86)\Enterprise Vault\AdminService.exe"
Application Domain: DefaultDomain
Process Id: 5620
Thread Id: 1724
Stack Trace:  at KVS.EnterpriseVault.Directory.DirectoryDBAccess.MapDNSAliasToSQLServer(String dnsAlias)
   at KVS.EnterpriseVault.Management.BackupXmlBuilder.AddDirectoryXml(XmlDocument backupXmlDoc)
   at KVS.EnterpriseVault.Management.BackupXmlBuilder.BuildBackupXml()
   at KVS.EnterpriseVault.Management.SystemServerManager.KVS.EnterpriseVault.Interop.IAdminExtension.RefreshBackupLocationsEx()
V-437-40966

Solution

Validate and change the Check for publisher's certificate revocation setting and restart the Admin Service.
  1. Log onto the Enterprise Vault server as the vault service account.
  2. Open Internet Explorer
  3. Open the Advanced tab under Tools | Internet Options
  4. Scroll down to Security
  5. UNCHECK "Check for publisher's certificate revocation", and apply the changes.
  6. Restart the Enterprise Vault Admin service.
 

 

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