Event 40966 - Enterprise Vault for Lotus Domino journal archiving fails to archive items

Problem

Enterprise Vault journal archiving fails to archive items and produces event ID 40966.  

Error Message

Event ID 40966
V-437-40966
Exception: Error(17412) - view '($Users)' not found - Entry not found in index
 

DTRACE Information: To validate if this is the issue a DTRACE is needed, please perform the following steps on the EV server that has generated Event ID 40966 while re-creating the issue.

• DTRACE the process EvLotusDominoJournalTask for no less than 5 minutes while re-creating the issue.
• Open the log file created and search for either of the following the strings:
   

[1500] (EvLotusDominoJournalTask) <3952> EV-L {DOMNAB.EN_US} NAB lookup for name [User1@domain.com]
[1500] (EvLotusDominoJournalTask) <3952> EV-H {DOMINOITEMPROCESSOR.EN_US} Exception: Error(17412) - view '($Users)'  not found - Entry not found in index Info: Diag: Type:DominoLibraryExceptions.DominoLibraryUnableLocateView ST:   at DomNAB.FindDocInView(String sSearchKey, String  sMailDomain, UInt32* NoteId, S_NAB_RECORD FoundInNAB, String sViewName, Boolean* bDuplicateUser)|   at DomNAB.Find(String sName, NAB_ENTRY& FoundType, S_PERSON_RECORD  Person, S_GROUP_RECORD Group, SEARCH_CRITERIA Search, GROUP_VIEW groupView)|   at DomNAB.CreateXMLRecipientList(String sFrom, String sPP, String sTo, String sCC, String  sBCC, Boolean bExpandDistLists, Boolean bAddSMTPAddress, Boolean bNABLookup, Stream stm)|   at  KVS.EnterpriseVault.LotusDomino.Journaling.DominoItemProcessor.GenerateSenderRecipientXML(Boolean bExpandDL, Boolean bAddSMTPAddr, Boolean bNABLookup)


In this dtrace the task performs successful lookups on various secondary Name and Address books. It fails on the names_asia.nsf file. The names_asia.nsf file is the problematic database where the id file by the journaling task does not have sufficient permissions to view this secondary Name and Address book.

Cause

When Domino Directory assistance is enabled on the target mail server the Enterprise Vault journaling task will perform look up on all secondary Name and Address Books. The id file that is used for Enterprise Vault journal archiving must have permission to view all views in the secondary Name and Address Books.

Solution