Problem
.NET 3.0 is installed on the Enterprise Vault server.
Error Message
Event Type: Error
Event Category: Exchange Provisioning Task
Event ID: 40966
Description: A program fault has raised an exception.
Exception: Unable to re-initialize COM runtime: HRESULT = [0x80010106]
Diagnostic: Type: System.ApplicationException
Reference: Command Line: "C:\Program Files\Enterprise Vault\EvExchangePolicySyncTask.exe" -URL:tcp://172.29.22.33:17003/70aa9932_5318_488d_875a_6889ebc284d8/KVS.EnterpriseVault.ProcessManager7408374 -CUSTOM:1C7AC9D8813781B409870AC906A6664AD1012u00VaultSite.Domain.com|True||
Application Domain: EvExchangePolicySyncTask.exe
Process Id: 14320 / Thread Id: 7560
Stack Trace: at EVManagedLibrary.COMHelperWrapper.CoReinitializeMTA()
at KVS.EnterpriseVault.ExchangePolicySync.ExchangePolicySyncTaskProcessor.TaskMain(String[] args)
at KVS.EnterpriseVault.Management.ManagedTask.MainThread()
V-437-40966
To validate if this is the issue a DTRACE is needed, please perform the following steps on the EV server that has generated Event ID 3375 while re-creating the issue.
- DTRACE the process EvExchangePolicySyncTask for no less than 5 minutes while re-creating the issue.
- Open the log file created and search for either of the following the strings:
[9472] (EvExchangePolicySyncTask) <6588> EV-H {EXCHANGEPOLICYSYNCTASKPROCESSOR.EN_US} Entering...
[9472] (EvExchangePolicySyncTask) <6588> EV-H {EXCHANGEPOLICYSYNCTASKPROCESSOR.EN_US} leaving...
[9472] (EvExchangePolicySyncTask) <6588> EV-H {MANAGEDTASK.EN_US} Exception: Unable to re-initialize COM runtime: HRESULT = [0x80010106] Info: Diag: Type:System.ApplicationException ST: at EVManagedLibrary.COMHelperWrapper.CoReinitializeMTA()|at KVS.EnterpriseVault.ExchangePolicySync.ExchangePolicySyncTaskProcessor.TaskMain(String[] args)| at KVS.EnterpriseVault.Management.ManagedTask.MainThread(
Cause
Incorrect version of .NET installed on the Enterprise Vault Server.
Solution
Enterprise Vault does not support .NET 3.0 on the server.
- Remove all unsupported versions of .NET.
- Install supported version of .NET
- Re-Install current version binaries for Enterprise Vault.