Event ID 40966 - Enterprise Vault Monitoring Agent performance counters are not registered correctly
Problem
Enterprise Vault (EV) Monitoring Agent generates an Event ID 40966 in the event viewer log.
Error Message
Event Category: None
Event ID: 40966
Description: A program fault has raised an exception.
Exception: The configuration registry key is invalid
Diagnostic: Native Error Code: 3f2
Type: System.ComponentModel.Win32Exception
Reference: MonitoringCollectors->JrnMbxPerfCtrsRegistrar::DeletePerformanceCounters
Command Line: "C:\Program Files\Enterprise Vault\MonitoringAgent.exe" 12628
Application Domain: MonitoringAgent.exe
Process Id: 7968 / Thread Id: 12520
Stack Trace: at System.Diagnostics.PerformanceCounterLib.RegisterFiles(String machineName, String arg0, Boolean unregister)
at System.Diagnostics.PerformanceCounterLib.UnregisterCategory(String machineName, String categoryName)
at System.Diagnostics.PerformanceCounterCategory.DeleteCategory(String categoryName, String machineName)
at System.Diagnostics.PerformanceCounterCategory.Delete(String categoryName)
at Symantec.EnterpriseVault.OperationsManager.JrnMbxPerfCtrsRegistrar.DeletePerformanceCounters
V-437-40966
Cause
This can be caused by one or more of the Enterprise Vault performance counters that have not been registered correctly. This can be seen once monitoring has been enabled for the site within the Enterprise Vault Administration Console.
Solution
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