Description
While failure of the NetBackup appliance hardware is rare, a failure can still strike the appliance for a number of reasons. Use the following steps as a guide to recovering your appliance from a hardware failure.
Symptoms of an appliance that has experienced a hardware failure:
A warning message is displayed on the hardware monitor page or via email if configured for SNMP.
The appliance does not boot or turn on. The system disk could be in a failed state.
The appliance boots and turns on but shows hardware errors for components from the main appliance or the storage shelves.
Virtual disks are degraded.
Table: Steps for recovering the appliance from a hardware failure
Step |
Action |
Description |
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Step 1 |
Turn on the appliance. |
Press the power button and LED on the control panel on the front panel to turn on the unit.
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Step 2 |
Determine the faulty hardware. |
Perform the following actions to determine the faulty hardware:
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Step 3 |
Replace the faulty hardware. |
Once you have determined the hardware that needs replacement, remove the faulty hardware and replace with a new unit. User-replaceable hardware includes:
See Removing and replacing hardware components in the NetBackup Appliance. |
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Step 4 |
Verify that the hardware replacement is successful. |
Perform the following actions to verify the status of the new hardware:
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Step 5 |
Verify that all NetBackup services have started. |
Once you have verified that the status of the appliance hardware is healthy, check to make sure that all NetBackup services have resumed. All backup jobs resume once the appliance is turned on.
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