1. Support
  2. Knowledge base
  3. 100039099

Important Update: Cohesity Products Knowledge Base Articles

All Cohesity Knowledge Base Articles are now managed via the Cohesity Support Portal: https://support.cohesity.com/. The Knowledge Base articles available here will not reflect the latest information or may no longer be accessible.

Complete loss of NetBackup Appliance with recoverable operating system drives and attached storage disks

Article: 100039099
Last Published: 2017-07-13
Ratings: 0 0
Product(s): Appliances

Description

If the location your appliance resides has encountered a catastrophic event that requires an entire appliance replacement, but the operating system drives and attached storage disks are still operational, use the following steps as a guide to replace the appliance.

Note:

Please contact Veritas Technical Support to assist you in replacing and reconfiguring your appliance. The steps provided in this procedure serve as a general guide for replacing the appliance with functioning attached disk storage.

Table: Steps for replacing an appliance with recoverable operating system drives and attached disk storage

Steps

Action

Description

Step 1

Remove the operating system and storage disks from the damaged appliance.

Veritas Technical Support dispatches service personnel to you who remove the drives from the appliance.

Step 2

Remove the damaged appliance and replace with a new appliance.

Veritas Technical Support dispatches service personnel to you who then help you get your new appliance installed and configured.

Step 3

Install the operating system and storage disks into the new appliance.

Veritas Technical Support dispatches service personnel to you who install the drives into the new appliance.

Step 4

Turn on the components.

Turn on the components in the following order:

  • Turn on the storage shelf that is the furthest away from the appliance and wait until the initialization completes.

  • Turn on the storage shelf that is nearest to the appliance and wait until the initialization completes.

  • Turn on the main appliance.

Note:

If your environment contains multiple appliances, recover the master server appliance first, then the media server second.

Step 5

Verify that all NetBackup services have started.

Once you have verified that the status of the appliance hardware is healthy, check to make sure that all NetBackup services have resumed. All backup jobs resume once the appliance is turned on.

Was this content helpful?

Article Languages