1. Support
  2. Knowledge base
  3. 100039096

Important Update: Cohesity Products Knowledge Base Articles

All Cohesity Knowledge Base Articles are now managed via the Cohesity Support Portal: https://support.cohesity.com/. The Knowledge Base articles available here will not reflect the latest information or may no longer be accessible.

Complete loss of NetBackup Appliance with recoverable attached storage disks

Article: 100039096
Last Published: 2017-07-13
Ratings: 0 0
Product(s): Appliances

Description

If the location your appliance resides has encountered a catastrophic event that requires an entire appliance replacement, but the attached storage disks are still operational, use the following steps as a guide to replace the appliance. This scenario assumes that your appliance hardware and operating system drives are not recoverable.

Note:

Please contact Veritas Technical Support to assist you in replacing and reconfiguring your appliance. The steps provided in this procedure serve as a general guide for replacing the appliance with functioning attached disk storage.

Table: Steps for replacing an appliance after it has been rendered non-operational but the attached disk storage is still operational

Steps

Action

Description

Step 1

Remove the damaged appliance and replace with a new appliance.

Veritas Technical Support dispatches service personnel to you who then help you get your new appliance installed and configured.

Step 2

Export all data.

If you have data on your disks, you may have to export this data and move it to the new appliance. If the failed appliance was a master server, a catalog recovery is required.

Step 3

Turn on the components.

Turn on the components in the following order:

  • Turn on the storage shelf that is the furthest away from the appliance and wait until the initialization completes.

  • Turn on the storage shelf that is nearest to the appliance and wait until the initialization completes.

  • Turn on the main appliance.

Note:

If your environment contains multiple appliances, recover the master server appliance first, then the media server second.

Step 4

Reconfigure the new appliance with the existing storage disk systems.

Perform a reconfiguration of the new appliance. The reconfiguration process determines whether NetBackup storage objects have been detected. You have the option of preserving the following:

  • NetBackup catalog.

  • Pre-existing storage partitions and objects.

Refer to the NetBackup Appliance Decommissioning and Reconfiguration Guide for steps to reconfigure your appliance.

Note:

If you want to add an additional storage expansion shelf to your configuration, you can add it after the reconfiguration process is complete.

Was this content helpful?

Article Languages