Backup job exception: v-79-57344-38747 Backup Exec was unable to prepare Microsoft Active Directory resources for Granular Recovery Technology (GRT) operations

Problem

GRT selections for Active Directory are not available for restore operations due to the following exception that occurs during the backup:

Error Message

v-79-57344-38747 Backup Exec was unable to prepare Microsoft Active Directory resources for Granular Recovery Technology (GRT) operations. Therefore, you will be unable to perform GRT-enabled restores of Microsoft Active Directory data from this backup.

Solution

To resolve this issue, do one of the following:

• If the Backup Exec Agent for Applications and Databases is not installed or if GRT selections for Active Directory are not required, then this error message can be ignored.

• Turning off Application GRT for Active Directory for the virtual resource will prevent the error (exception) from being generated.  

• If you need GRT selections for the resource generating the error, make sure that a valid license for the Backup Exec Agent for Applications and Databases has been installed. If a license is present, check the Event Viewer of both machines for additional errors that may indicate what is causing the GRT failure.

• The Active Directory Application Server and the Backup Exec server performing the GRT backup must have compatible versions of Microsoft Windows.  For more information, see the following URL:

• As a workaround, a Remote Agent backup can be performed of the resource instead. This will allow the granular restore of individual items.