ARCTERA : Important Update!

Today we are introducing our enhanced support experience to help you resolve issues faster. You’ll have access to new support sites where you can manage existing cases and log new support cases. At this time, phone support will be discontinued.

• Arctera - SaaS solutions
• Arctera - On-prem solutions
• InfoScale
• Backup Exec

Then, on May 11 (Phase 2), our full suite of enhancements will be launched.

• Access to support team through a single, unified chat option
• 24/7 AI-powered Zoom Virtual Agent
• Faster case creation and escalation to live support engineers
• New portals for contacts, license management, and downloads
• More secure, streamlined login experience

What You Need to Do

• Use the email address associated with your account when you sign in to the new portals.
• Whitelist our new portal domains (especially zoom.us) to have a seamless chat experience after May 11.
• Remember to replace existing bookmarked links and documents.

We’re committed to delivering a faster, more powerful support experience—thank you for being part of the journey. Learn more