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Appliance Portal [VEP] and AMS not reporting updated NetBackup Appliance versions
Abstract
Description
Error Message:
AMS not showing the Appliance Model, NetBackUp version details on GUI console.
Cause:
The products plugin failure prevented Inventory JSON to be sent for the appliance containing Model, Release and other system level details.
Solution:
A fix was made to products plugin which sends the inventory JSON for the appliance and it is in EEB (NBAPP_EEB_ET3968766-3.1.2.0-2.x86_64.rpm)
Applies to all 3.1.2 appliances as this is generic plugin.
Read me
To download and install the EEB on an appliance (either configured or not configured):
1. Log in to the NetBackup Appliance Shell Menu (shell menu) and navigate to the following menu:
Main_Menu > Manage > Software
2. Run the following command to open a share on the appliance:
Share Open
3. Mount the share folder on the host to where you want to download the EEB, as follows:
/inst/patch/incoming
4. Copy the EEB to the mounted share folder.
5. Return to the shell menu on the appliance and run the following command to close the share:
Manage > Software > Share Close
6. To verify that the EEB was downloaded, run the following command:
Manage > Software > List downloaded
7. Run the appropriate command to install the listed EEB, for example:
Install NBAPP_EEB_ET3968766-3.1.2.0-2.x86_64.rpm
Update files
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Applies to the following product releases
Knowledge base
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