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Appliance Portal [VEP] and AMS not reporting updated NetBackup Appliance versions



Appliance Portal [VEP] and AMS not reporting updated NetBackup Appliance versions after doing upgrade to 3.1.2


Error Message:

AMS not showing the Appliance Model, NetBackUp version details on GUI console.



The products plugin failure prevented Inventory JSON to be sent for the appliance containing Model, Release and other system level details.



A fix was made to products plugin which sends the inventory JSON for the appliance and it is in EEB (NBAPP_EEB_ET3968766-


Applies to all 3.1.2 appliances as this is generic plugin.


Read me

To download and install the EEB on an appliance (either configured or not configured):


1. Log in to the NetBackup Appliance Shell Menu (shell menu) and navigate to the following menu:

Main_Menu > Manage > Software

2. Run the following command to open a share on the appliance:

Share Open

3. Mount the share folder on the host to where you want to download the EEB, as follows:


4. Copy the EEB to the mounted share folder.

5. Return to the shell menu on the appliance and run the following command to close the share:

Manage > Software > Share Close

6. To verify that the EEB was downloaded, run the following command:

Manage > Software > List downloaded

7. Run the appropriate command to install the listed EEB, for example:

Install NBAPP_EEB_ET3968766-

Update files

File name Description Version Platform Size

Applies to the following product releases

Knowledge base


Problem NetBackup Appliance Portal (VEP) and AMS not reporting updated versions after performing 3.1.2 software upgrade. Error Message AMS is not showing the Appliance Model or the NetBackup Version details on Graphical User Console Cause A Produ...


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