Product Dependencies

• To make sure that there is enough space to download the client update package onto an appliance, all previously downloaded release updates, client packages, and client add-ons must be removed from the appliance. As a best practice, always remove downloaded packages after all appliances and clients have been upgraded.
• NetBackup clients must use the same or an earlier software version as the appliance. Clients cannot run at a later version than the appliance. For example, a client with NetBackup version 9.0 can only be used with an appliance server with version 4.0 or later. Add-on packages must also be the same as the client version.

Downloading and Installation Instructions

The following procedure describes how to download and install the NetBackup appliance client package.

Manually downloading client packages

Perform this task from a computer that can access the Internet and can also communicate with the appliance. Internet access is required to download the client packages from the Veritas Support web site to the appliance.

To upload appliance client packages to an appliance using a CIFS or NFS share

1. Open an SSH session and log on to the appliance as an administrator using the NetBackup Appliance Shell Menu.

2. Open an NFS or a CIFS share by entering the following command:
     Main_Menu > Manage > Software > Share Open

3. Map or mount the appliance share directory as follows:

   -UNIX
  Mount the following appliance NFS share:
   mkdir -p /mount/<appliance-name>
 mount < appliance-name>:/inst/patch/incoming /mount/< appliance-name>

4. After you have successfully copied the client .rpm package into the mounted share, unmap or unmount the shared directory.

5. On the appliance, enter the following command to close the NFS and the CIFS shares:
Main_Menu > Manage > Software > Share Close

Note: If you run any of the following commands before you close the share, the downloaded release update or client package is moved from the share directory location to its proper location. However, you must still run the Share Close command to ensure that the NFS and the CIFS shares are closed.

• List Version
• List Details All
• List Details Base
• Share Open
• Share Close

6. To list the available release updates or client packages on the appliance, enter the following command and note the name of the downloaded files:
Main_Menu > Manage > Software > List Downloaded
 
Running this command validates and moves the release update or the client package from the share directory to its proper location. You are not notified that this move has occurred. If the command shows a status of Pending, wait a few minutes and try it again.

 7. Run the following command to install the client packages on the appliance:
Main_Menu > Manage > Software > Install *.rpm

8. To verify the client package installation on the appliance, enter the following command to view the currently installed add-on packages:

Main_Menu > Manage > Software > List AddOns

To upload appliance client packages to an appliance using NetBackup Appliance Web Console

1. Open a browser and login to the appliance as an administrator using the NetBackup Appliance Web Console.

2. Click on the menu Manage, then click on the menu Software Updates and enter the software page.

3. Click on the button Upload and upload the client package to the appliance, waitting for File(s) uploaded successfully.

4. Select the uploaded client package and click button install, the client package will be installed on the appliance.

5. To verify the client package installation on the appliance. In the middle of the landing page, in the section Download Packages, click on the drop-down box to see the list of packages.

To download and install client packages on a client from the appliance
1. Log in to the client that you want to back up.
2. Open a browser window and enter the appliance URL.
3. In the middle of the landing page, in the section Download Packages, click on the drop-down box to see the list of packages.
4. Right-click the selected package and specify the location to download it onto the client. Example locations are as follows:

• On Linux or UNIX platforms, download the package to /tmp .

Note: If the message No packages found appears after you make a selection, that client package does not currently reside on the appliance. Refer to the previous procedure to download client packages on to the appliance.

5. Unzip or untar the package.
6. Install the client software as follows:

• UNIX clients - run the .install script to install the client package on UNIX clients.

7. After you have successfully installed the client software, add the appliance master server name to the client as follows:
 

·       On the client, navigate to /usr/opnev/netbackup/bp.conf.

·       Add the fully qualified hostname of the appliance master server to the bp.conf file (SERVER=<appliance_hostname>)
 

8. Complete this step only if you have upgraded your appliance servers and your backup environment includes SAN client computers.
After an appliance server upgrade, the Fibre Channel (FC) ports must be re-scanned to allow any SAN client computers to reconnect to the Fibre Transport (FT) devices. The re-scan must be done from the NetBackup CLI view on the appliance. To re-scan the FC ports:

• Enter the following command to see a list of NetBackup user accounts:Manage > NetBackupCLI > List
• Log on to this appliance as one of the listed NetBackup users.
• Run the following command to rescan the FC ports:  nbftconfig -rescanallclients
• If any SAN clients still do not work, run the following commands on each of those clients in the order as shown:

-UNIX clients
/usr/openv/netbackup/bin/bp.kill_all
/usr/openv/netbackup/bin/bp.start_all

• If any SAN clients still do not work, manually initiate a SCSI device refresh at the OS level. The refresh method depends on the operating system of the client. Once the refresh has completed, attempt the  nbftconfig -rescanallclients  command again.
• If any SAN clients still do not work, restart those clients.

Note: If you have SLES 10 or SLES 11 SAN clients that still do not work, Veritas recommends upgrading the QLogic driver on those clients. For the affected SLES 10 clients, upgrade to version 8.04.00.06.10.3-K. For the affected SLES 11 clients, upgrade to version 8.04.00.06.11.1. To support SAN Client backups on appliances, you must create zones with only one single initiator and one single target per zone. Each client host can only be zoned with only one FT Media Server.