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NetBackup 8.1 Hotfix - VMware snapshot job fails with error code 4277 (Etrack 3931817)
Abstract
Description
In NetBackup 8.1, VMware snapshot job may fail with error code 4277 if the datastore name contains a colon character (":")
Error Message
Virtual machine path contains unsupported characters (4277)
The following may be seen in the Job Details:
Oct 11, 2017 12:36:22 PM - Info bpbrm (pid=10196) INF - vmwareLogger: Creating snapshot for vCenter server vcenter.local, ESX host esx.local, BIOS UUID 332047aa-1790-f6d9-b6d0-e5d39b91f536, Instance UUID 70206a55-aecd-df71-f9c2-394ca70a5d22, Display Name newvm, Hostname newvm.local
Oct 11, 2017 12:36:22 PM - Critical bpbrm (pid=10196) from client newvm: FTL - vSphere_freeze: File path contains unsupported characters ([dsabc:cluster2_ds2] newvm/newvm.vmdk).
Cause
File path contains unsupported characters.
Hotfixes are attached to this article for NetBackup 8.1 and NetBackup Appliances 3.1.
Please access the appropriate Related Article linked below for instructions on applying hotfixes.
Bug ID: ET 3931817
Version: NetBackup_8.1
Installation Location: VMware backup host
Installation Instructions: Please follow the EEB Installer instructions available in the linked Related Article.
Downloads:
NB_8.1_ET3931817_1.zip
NBAPP_EEB_ET3931817-3.1.0.0-1.x86_64.rpm
Package Contents:
eebinstaller_3931817_1_linuxR_x86_2_6_18 RedHat x64 Installation
eebinstaller_3931817_1_linuxS_x86_3_0_76 Suse x64 Installation
eebinstaller_3931817_1_AMD64.exe Windows x64 Installation
Checksums:
185076860 1336331 linuxR_x86_2.6.18/libfi_VMware.so
2578579491 1245313 linuxS_x86_3.0.76/libfi_VMware.so
3135815852 594944 AMD64/libfi_VMware.dll
Recommended service state: Stop all NetBackup services before applying this hotfix.
Another workaround is to rename the datastores to remove the colon (':') character.
Applies to the following product releases
Update files
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